Medical Receptionists

Job Summary

We have an exciting opportunity available for a Medical Receptionist/Administrator to join a friendly and welcoming GP Surgery in Twickenham on a permanent basis.

Working Hours

Part‑time, 22 hours per week: Monday, Tuesday, Wednesday and Thursday 1pm to 6:30pm. Flexibility to cover sickness and holiday replacements is required.

Key Responsibilities

• Greeting and booking patients for clinics.
• Dealing with patient enquiries efficiently and courteously.
• Receiving and recording telephone messages and taking appropriate action.
• Restoring the telephone service in the morning and checking for any messages.
• Making appointments on EMIS and processing appointment requests for today and future appointments.
• Acting as a liaison with doctors and nurses, looking after patient communications.
• Pulling and filing medical records, processing repeat prescriptions and filing for collection within 48hours.
• Taking home‑visit requests; processing emails and directing requests to the relevant clinician.
• Processing post and online documentation – saving and sending to the relevant clinician.
• Actioning messages from the clinical team.
• Handling correspondence and file transfers.

Qualifications & Experience

• EMIS trained.
• Previous reception/admin and/or customer‑services skills desirable; training will be provided.
• Experience within a GP practice is preferred.
• Excellent communication skills, both verbal and written.
• Ability to negotiate, influence, manage conflict and disputes.
• Time‑management and delegation skills.
• Ability to work independently and as part of a team.
• Competence in the use of computer systems and the Microsoft Office suite.

Additional Information

Acorn Group Practice is looking to recruit a committed and enthusiastic Admin/Receptionist for a well‑established partnership practice in the Richmond/Twickenham area. Salary is negotiable based on skills and experience. The position is for 22 hours per week.

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