Front Office Team Member

Company Description

Salary: £13.45/hour

Applicants with current right to work in the UK

Benefits

• All Heartist Card to be used in Accor Hotels Worldwide (discounts off stays, dining, shopping and more)
• Free night stays in our UK hotels (T&C applies)
• Complimentary staff meal
• Uniform provided
• 28 days holidays per year (up to 33 with length of service)
• Recommend a Friend Incentive
• Employee Assistance Program: support your wellbeing in your professional and personal lives
• Pension scheme
• Company sick pay
• Opportunity to develop your talent and grow by our learning programs through our Academies and apprenticeships
• Participate actively in initiatives to build a more inclusive and sustainable world

Job Title and Responsibilities

As our next Front Office Team Member, you…

• Are the face of Ibis Edinburgh South Bridge, extending a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.
• Ensure a wonderful guest experience.
• Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Ensure that all charges are accurate and posted on a timely basis.
• Handle all calls promptly and professionally.
• Document accurately all internal and guest messages.
• Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
• Attend to other duties as requested by Management and Supervisors.

Qualifications

• Prior experience working with OPERA cloud will be valued.
• Fluency in English.
• Customer Service experience.

Additional Information

Our mission is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling – whatever brings you here, we have something for you!

Our Commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.

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