Fancy joining the UK’s number one Wine Specialist? Majestic Wine Crouch End are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that’s revolutionising retail!
Who are we? Majestic Wine Group is the UK’s largest end-to-end wines and spirits specialist, operating across retail, on‑trade and hospitality through four brands: Majestic Retail, Majestic Commercial, Enotria and Vagabond. Founded in 1980 and backed by Fortress Investment Group, the business has undergone rapid growth through transformation and acquisitions, formally becoming Majestic Wine Group in 2025. With over 200 retail stores, a nationwide on‑trade supply network and a growing wine bar estate, Majestic is focused on curating a high‑quality, differentiated product range, delivering expert service and expanding its physical and digital footprint across the UK.
The Role
As a Sales Assistant you’ll be supporting your store team with driving sales performance and the day‑to‑day running of your store. You’ll deliver exceptional customer service and experience to optimise KPI performance.
Key Responsibilities
At Majestic Wine our customers are at the heart of everything we do. In this role, you’ll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers.
- Drive store performance by maximising sales opportunities and supporting your team to meet and exceed targets through focusing on KPI delivery.
- Deliver exceptional market‑leading customer service to drive business growth through customer loyalty and repeat purchases.
- Offer VIP concierge service, actively contacting customers with updates on products and tastings.
- Sell the story, not the discount – demonstrate and share your passion for product through an in‑depth knowledge of our range.
- Take ownership of your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
- Maintain pride in the physical appearance and maintenance of your store both internally and externally.
- Perform all operational tasks required for day‑to‑day operational running of a Majestic Wine store, including wine delivery, merchandising stock deliveries and calling customers to drive sales opportunities.
- Identify opportunities to make improvements that optimise operational running of the store and feed ideas back to your wider team for implementation.
- Remain fully compliant, safe and legal by following internal policies, processes and completing mandatory training.
- Be an example of Majestic’s Ways of Working and support junior team members, feeding back to your Store Manager as appropriate.
- As a key holder, understand opening and closing compliance and be confident to operate the store independently.
Knowledge & Skills Required
- Excellent time‑management, delegation and problem‑solving skills.
- Demonstrate the ability to deliver exceptional customer experience and service to every single customer.
- Self‑motivated, able to thrive when working alone and as part of a team.
- Can‑do attitude with a passion for seeing problems through to solutions.
- Adaptable and resilient to meet the ever‑changing demands of our business.
- Excellent communication and time‑management skills.
- Wine knowledge is beneficial but passion to learn more is essential to pass level 2 WSET wine qualifications.
- Hold a full UK, manual transmission driving licence for at least 12 months with no more than 6 penalty points.
Benefits
- Up to 20% staff discount.
- Career development opportunities – we are passionate about nurturing our internal talent, offering career progression supported by our excellent in‑house training schemes.
- Uniform provided.
- Access to Retail Trust benefits, including retail rewards, e‑vouchers, discounted shopping cards, gift vouchers, discounts up to 30%, and free counselling and support phone line.
- Contract: Fixed Term until 24/12/2026.
- Hours: 12 Hours per Week, with availability to work evenings and weekends.
- Driving is a key part of this position, so comfort driving a company van is essential. We will not accept candidates without a full UK manual driver’s licence held for at least 12 months.
We look forward to receiving your application! Together we are Majestic!
On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
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