Trust and Safety at DepopKeeping our community safe on Depop requires both industry-leading policies and operational processes that allow us to protect our users. The Trust and Safety team at Depop support our community through both direct support interactions as well as building scalable solutions to keep our users safe.
To support our company-wide efforts to protect users every day we need a strategic and experienced leader who is eager to learn, and is excited to build systems to support millions of people. This critical role is tasked with. The Director of Trust and Safety will continue to develop a high performing team who lead change throughout the organisation.
We value people who can think strategically using macro-level insights, while still caring for micro-level cases affecting our community. We’re targeting an intellectually curious individual who is comfortable operating in ambiguity – a strategic and creative problem solver with strong analytical skills.
This is the right role for someone with the drive to take ownership of complex tasks and projects, react effectively to dynamic challenges in a fast-paced, high intensity environment, and independently prioritize their activity to deliver the results that our globally expanding business needs. Acts as the senior cross-functional leader ensuring strategic alignment across Product, Legal, Community Support, and Policy. Enable constructive dissent, foster diverse perspectives, and drive decisive outcomes at the Management Team level.
Core Responsibilities
Own the strategic vision and operationalisation of Depop’s Global Trust & Safety org
Champion Depop’s commitment to user safety by embedding user-centric perspectives. A product-led approach into the strategy and decision-making that shapes trust and safety at scale.
Help transform Depop’s Moderation operations and maximise impact of our workforce in partnership with internal cross-functional teams to build next generation services. Drive alignment on staffing, infrastructure, tooling investments.
Anticipate company-wide vulnerabilities in safety, proactively shape enterprise-level solutions, and guide the organization through ambiguity and change with resilience and vision
Take ownership of developing and driving plans from inception to delivery
Develop an understanding of safety issues and the architecture and integration points of Depop’s community safety support processes, products, and policies
Keep up-to-date on industry trends and emerging issues in the Trust & Safety space
Be a thought leader in the Trust and Safety domain, partnering with cross functional stakeholders to champion our mission of ensuring that Depop is a safe, trusted space for our community
Communicate feedback, challenges, roadblocks, insights effectively and concisely to appropriate audiences and stakeholders.
Develop a strong bench of senior leaders, set the tone for equitable people practices, and create an environment that nurtures future leaders. Proactively advocate for teams by resolving systemic cross-organisational challenges
Ability to remain calm and effective under pressure and coach teams to effectively navigate and communicate in a fast paced and ambiguous environment.
Required Qualifications
Significant experience leading teams in Trust & Safety Operations in domains such as content moderation, compliance, risk or authentication.
Track record of operationalising company vision and strategy into departmental plans and measurable outcomes
Critical thinker with the ability to interpret regulatory and policy requirements, and translate them into operational processes
Proven ability to navigate ambiguity by proactively shaping solutions beyond immediate asks, pressure-testing strategic assumptions, and guiding teams through complex problem-solving at scale
Effective written and verbal communication and excellent stakeholder management skills
Experience working/building relationships with cross-functional teams – especially Product & Engineering, delivering impact through communication, influencing teams towards achieving goals.
Inspiring, empathetic and inclusive leader with respect for diversity of thought
Strong business acumen, strategic and analytical capabilities with operational rigour and proactive can-do mentality
Comfortable operating in a fast changing environment, striking the right balance between speed and accuracy.
Written and verbal proficiency in English (required) and another European language (preferred)
Preferred Qualifications
Experience working in the technology sector or other fast-paced environment, preferably in a two-sided marketplace
Technology/UGC platforms industry domain expertise.
Experience with process design, implementation, and improvement
Experience in product-led environment
Additional informationHealth + Mental Wellbeing PMI and cash plan healthcare access with Bupa Subsidised counselling and coaching with Self Space Cycle to Work scheme with options from Evans or the Green Commute Initiative Employee Assistance Programme (EAP) for 24/7 confidential support Mental Health First Aiders across the business for support and signposting Work/Life Balance: 25 days of annual leave with the option to carry over up to 5 days Impact hours: Up to 2 days of additional paid leave per year for volunteering Fully paid 4-week sabbatical after completion of 5 years of consecutive service with Depop, to give you a chance to recharge or do something you love. Flexible Working: MyMode hybrid-working model with Flex, Office-Based, and Remote options *role-dependent All offices are dog-friendly Family Life: For birth parent: 20 weeks of paid parental leave for full-time regular employees For non-birth parents: 12 weeks of paid parental leave for full-time regular employees IVF leave, shared parental leave, and paid emergency parent/carer leave Learn + Grow: Twice-yearly development chats and yearly performance reviews Learning budget Upskilling our employees with company-wide training workshops, materials and resources Your Future: Life Insurance (financial compensation of 3x your salary) Pension matching up to 6% of full base salary with Aviva Depop Extras: In-office Depop Shop (that’s free!) and a packing station with free delivery. Special milestones are celebrated with gifts and rewards!
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