Service Excellence Manager

Job Description

hackajob is collaborating with QBE Insurance to connect them with exceptional professionals for this role.

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Primary Details

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Time Type: Full time

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Worker Type: Employee

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Service Excellence Manager

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Role Highlights 

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  London with hybrid working  

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  Be part of a supportive, inclusive, and collaborative environment

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The Opportunity

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Following sustained and continued growth plans, we have a newly created and unique opportunity as a Service Excellence Manager within our Service Excellence team and wider Operations function here at QBE.

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The role will take responsibility for significant business transformation initiatives across UK Underwriting and Operations combining operational improvement, process redesign and technology-enabled change to deliver measurable business outcomes.

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About QBE    

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At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.    

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We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.   

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What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. 

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Your new role

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  Lead complex cross-functional transformation initiatives.

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  Design and deliver future-state operating models and processes.

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  Partner with business and technology teams to deliver solutions.

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  Manage stakeholders across multiple functions and levels.

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  Identify, track and realise benefits.

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  Manage risks, dependencies and delivery plans.

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  Ensure successful implementation and adoption of change.

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  Drive continuous improvement and standardisation opportunities

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About you:

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  Previous change delivery experience.

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  Excellent stakeholder management and influencing skills.

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  Experience of process redesign and improvement.

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  Comfortable operating across business and technology teams.

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  Strong problem-solving capability.

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  Able to lead delivery across complex environments.

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Benefits   

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We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:  

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As well as the benefits below we also offer an extensive choice of other options to suit you!     

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  30 days holiday a year with the option to buy up to 2 additional days.    

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  Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.    

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  Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.    

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To learn more about benefits of working with us, click  Rewarding our people – QBE European Operations  

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Awards & Recognition 

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We value our employee’s experience with us and are proud to have been recognised for the following awards: 

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Insurance Post British Insurance Awards 2025:   

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  Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year – QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year, Winner: Insurance Personality of the Year – Chris Wallace, Executive Director UK insurance  

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To learn more about our achievements, click here   

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Apply now and let’s make it happen!   

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If you’re looking for a career that combines your expertise and your empathy, click Apply today.   

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Your career. At the heart of it.     

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Skills:

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Coaching, Cost Management, Critical Thinking, Delivery Management, Intentional collaboration, Managing performance, Negotiation, Performance Management (PM), Process Improvements, Project Delivery, Risk Management, Stakeholder Management, Strategic Thinking, Team Management, Waterfall Model

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How to Apply:

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To submit your application, click “Apply” and follow the step by step process.

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Equal Employment Opportunity:

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QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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