We are recruiting for this fitness industry job in London
Our client is a high-end, premium fitness and hospitality brand dedicated to maintaining elite facility and service standards. Built on an exceptional culture, the business operates with strong corporate governance, a focus on equality of opportunity, and a 10-year strategic growth and refurbishment timeline. They provide a top-tier environment focused on member satisfaction, retention, and high-performance results.
The General Manager holds overall responsibility and accountability for the entire club. This highly strategic, goal-oriented role requires directing and overseeing all functions—from policy implementation and daily operations to maintaining the facility to the highest standard.
We are seeking an individual with an entrepreneurial spirit, a “can-do” attitude, self-discipline, and strong process development skills. You must have at least a few years of experience as a General Manager, ideally within a high-end hospitality or fitness/wellness setting.
On offer for the successful candidate is the chance to be a multi-site manager within 12 months!
Key Responsibilities
- Establish strategic goals by gathering business, financial, service, and operations data; evaluate trends and define clear objectives.
- Creating a world-class community and atmosphere, being the face of and helping execute events and standards.
- Accomplish financial goals by forecasting requirements, preparing an annual budget, scheduling expenditures, and analysing variances.
- Top-line revenue growth across all streams (with membership and PT income growth as the primary focus).
- Lead on quality and customer experience standards to the highest standard and continually improve service and resolve operational issues.
- Recruit, train, and coach employees while creating opportunities for personal growth.
About You
- You must have at least 2 years+ experience at GM level or above in a high-end fitness or hospitality brand.
- An essential sales background and sales experience.
- Extensive experience setting, analysing, and reporting on individual and team targets.
- Strong reporting and process development skills.
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