Head of Operational Excellence & Support — 12-Month Maternity Cover

Simply Business is seeking a Head of Operational Excellence & Support for a 12‑month maternity cover in the UK. You will oversee commercial performance, customer experience, and people leadership of our operational excellence and support proposition.

You will drive frameworks across onboarding, training, QA and resource planning, connecting strategy with daily execution to deliver exceptional experiences for small businesses we protect.

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