This role is responsible for the performance and continuous improvement of IT service delivery across all of Odevo’s markets. It directs the Group Head line‑management of the market Shared IT Service leads and drives high levels of service quality, operational efficiency, and customer satisfaction. Automation and AI are central levers to ensure IT services scale with a rapidly growing global business.
Key Responsibilities
People leadership
- Line‑manage the Shared IT Service leads across all markets, providing clear direction, support and performance management
- Build and develop a high‑performing international team, with clear goals, accountability, and career development paths
- Foster a culture of continuous improvement and cross‑market collaboration
Communications and relationships
- Build strong relationships with key stakeholders and maintain proactive communication across both BAU and technology change
- Ensure key business messages are understood across the IT team
Understand business needs and priorities
- Develop a deep understanding of how the business operates across each market, its strategies and key objectives
- Identify challenges and opportunities to add business value through technology
Group IT strategy and standards
- Define a Group IT Service Management strategy, setting the direction for how IT services will support business objectives and create value across all markets
- Develop IT budgets, oversee asset management and procurement governance
- Define and govern Group‑wide ITSM standards, processes and tooling, ensuring consistency while accommodating legitimate market variation
Project delivery
- Support portfolio governance, ensure service management resources are allocated to key projects, and manage key Group IT vendor relationships
Service management
- Oversee Shared IT Services teams delivering employee IT services across all markets, monitoring KPIs, SLAs and customer feedback
- Proactively drive improvement actions, automation and AI adoption
- Lead the response to major global IT or security incidents
Who You Are
You are an organisationally savvy leader who knows how to engage at every level, equally comfortable presenting to a board as you are rolling up your sleeves with a technical team. You have a natural ability to influence and guide stakeholders, and you can translate complex problems into clear, accessible language for any audience.
You think in both the long and the short term, balancing strategic ambition with sharp attention to detail. Intellectually curious and driven by outcomes, you thrive in cross‑functional environments and take pride in helping others succeed. You’re well organised, self‑motivated, and comfortable working autonomously in a fast‑moving international business – and you’re ready to travel regularly across Odevo’s markets to make it happen.
Required Experience And Technical Competency
- Bachelor’s degree, preferably in a technical discipline, or equivalent experience
- Minimum of ten years’ experience in IT Service Management, with at least five in a senior leadership role
- ITIL Foundation certified or higher; strong working knowledge of ITSM frameworks and best practice
- Experience with both waterfall and agile project approaches
- Solid understanding of information security principles and GDPR compliance
- Proven track record of leading distributed, international teams and managing IT service delivery across multiple geographies
- Fluent in English, written and verbal; able to present confidently to senior executives and technical audiences
What We Offer
- Professional growth – work with the most talented developers in the industry.
- Modern technology – we invest in the latest technologies and tools and encourage our team members to share their ideas and take ownership of their work.
- Innovation – work on exciting projects that push the boundaries of our industry and make a real impact.
- Commitment to quality – a dynamic and forward‑thinking company that values profitable and long‑term product development.
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