Location: Central London (Hybrid – 3 days per week in the office)
Package: £70,000 base salary + bonus + comprehensive package
Travel: Regular Global travel
The Opportunity
A well-established international events organisation is looking to appoint a Head of Operations to lead the delivery of a portfolio of large-scale, professionally focused B2B events. These are complex, content-led gatherings delivered across multiple locations, combining senior audiences, structured programmes, and commercial stakeholders.
This is a senior, hands-on leadership role with full accountability for operational planning, on-site execution, and team performance. You will be responsible for ensuring events are delivered consistently, efficiently, and to a high standard, while embedding strong operational discipline and continuous improvement across the function.
The Role
- Provide leadership and direction to a team of operational leads and coordinators, creating clarity around responsibilities, standards, and outcomes
- Own the operational lifecycle across multiple live event programmes running in parallel, from planning through to delivery and review
- Take responsibility for operational budgets, cost control, and financial performance, balancing quality with commercial outcomes
- Put in place clear planning frameworks, timelines, and reporting structures to support delivery at scale
- Review delivery performance post-event, using data, insight, and feedback to drive improvements
- Appoint, manage, and evaluate third-party suppliers and partners, ensuring reliability, compliance, and value
- Anticipate and manage operational risk, ensuring readiness across people, processes, and infrastructure
- Work closely with senior colleagues across commercial, finance, and delivery functions to support wider business objectives
About You
- Strong people leader with experience coaching and developing high-performing teams
- Commercially astute with demonstrable budget ownership and financial accountability
- Highly organised, detail-focused, and comfortable operating in fast-moving environments
- Confident decision-maker with the ability to balance strategic oversight and hands-on execution
- Strong stakeholder management skills, internally and externally
- Proactive, solutions-oriented, and comfortable driving change and improvement
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