Senior Retail Manager

Job Description We are looking for a candidate who can ensure the service remains flexible and responsive to evolving customer and Trust requirements while operating within finite financial resources. This role requires strong leadership, commercial awareness, and a commitment to maintaining the highest standards of quality, compliance, and customer satisfaction. Key Responsibilities Lead, support and guide departmental staff to deliver efficient services in line with legislative, company and Trust standardsEnsure compliance with all relevant food, healthcare and purchasing legislationBuild and maintain strong relationships with Trust staff, patients, customers and stakeholdersOversee quality monitoring, reporting and performance management in line with policiesDeliver departmental targets and contribute to overall contract performance and catering developmentImplement retail processes aligned to current trends to maximise service performanceMaintain safe, secure and compliant environments across all catering operationsManage resources and budgets, including financial reporting, forecasting and analysis Professional and Personal Competencies/Qualifications Previous experience managing a site or outlet operation, or within a healthcare/catering contract environmentStrong knowledge of food hygiene regulations, NHS standards, catering equipment, and health and safety practicesExperience in financial and commercial management with a focus on profitabilityStrong focus on achieving targets and delivering resultsFlexible approach with a positive attitude towards innovation and changeCommitment to driving business success and increasing sales revenueEffective problem-solving and customer service skillsExcellent verbal and written communication abilitiesProficient in Microsoft Office applicationsAbility to motivate and lead teams effectively The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work….