Planner

Overview

Non‑Emergency Patient Transport services are provided by the Epsom and St Helier University Hospitals NHS Trust and its partners. As a Planner working in the Control Room, you will plan patient journeys, allocate resources, and ensure smooth and timely transport for patients across South West London and Surrey.

Key Hours

09:00 – 17:00, Monday to Friday (hours may vary to meet service needs).

Responsibilities

• Plan and allocate patients to vehicles, ensuring maximum resource utilisation and minimal disruption of service.
• Plan routes and allocate vehicles daily using the Cleric computer‑based planning/day control system.
• Ensure accurate allocation of work to operational crews and drivers via handheld PDAs.
• Make appropriate amendments to bookings (cancellations, changes) to maintain accurate statistics for clients.
• Liaise frequently with hospital staff, PTS management, renal coordinator, and patients to ensure efficient service delivery.
• Coordinate long‑distance journeys efficiently.
• Negotiate with surgeries and hospital staff regarding appointment times and facilitation of patients.
• Make decisions on unforeseen transport problems, such as vehicle breakdowns.
• Re‑arrange work due to staff sickness or absence to maintain patient conveyance.
• Receive on‑day booking requests, liaise with hospital staff, and notify relevant clinic or coordinator immediately of any no‑show patients.
• Undertake any other duties reasonably within the nature and grade of the post, subject to training and agreement on significant permanent changes.

Requirements and Skills

• Previous experience in a patient transport control environment.
• Minimum education at GCSE level or equivalent.
• Knowledge of Cleric logistics system.
• Experience with PTS and other NHS environments.
• Customer‑service experience and strong communication skills.
• Ability to prioritise workload and work well with a wide range of stakeholders.
• Well‑organised, flexible, and responsive with a positive approach.
• Experience working in highly pressured, time‑critical environments while remaining calm and effective.
• Good geographical knowledge of Surrey and South West London.
• Motivated, logical thinker who is innovative, caring, and able to adapt to dynamic changes.

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