Full-time Permanent Mid-level Senior
Description
Contract type: Full time
Contract hours: 37.5 hours per week (Monday to Sunday on a flexible basis)
Reports to: Regional Manager / Managing Director
Line reports: 2 Team Leaders, with possible temporary responsibility for a third team during growth or cover periods.
Location: Field-based across Greater London with 1–2 days per week in-office
About the Role:
Acorn Promotions was founded in 2024 with a clear mission: to connect incredible charities with loyal, long-term supporters through individual giving and lottery programmes. The Area Manager is responsible for the performance, quality and development of two field fundraising teams operating on private sites within a defined area of London.
This is a dynamic leadership role – you won’t just be managing from a desktop; you will actively support your Team Leaders on the pitch, ensuring area-wide target delivery, identifying growth opportunities, and embedding a culture of high performance, accountability, and ethical fundraising across your region.
About You:
You are an energetic operational leader who thrives in a fast-paced environment and prefers active, field-based management over sitting behind a laptop. You combine a passion for ethical fundraising with the strategic mindset needed to drive performance across a high-velocity regional territory.
To be successful in this role, you will bring:
- Proven Field Leadership & Coaching: You have a track record of managing field-based operations (ideally within face-to-face fundraising, direct sales, or promotions), preferably in Greater London. You are an active mentor who enjoys being on site, delivering live, on-the-spot coaching to develop Team Leaders.
- Operational & Strategic Sharpness: You are data-driven and comfortable analysing site performance trends. You have the logical mindset required to optimise logistics, manage cross-team rotas, and strategically match teams to high-performing venues.
- A Commitment to Compliance: You firmly believe that high performance and ethical practices go hand-in-hand. You are detail‑oriented, proactive about conducting site audits, and dedicated to maintaining adherence to fundraising regulations.
- Strong People Management Skills: You know how to imbed a culture of accountability and keep teams motivated in a challenging environment. You have experience managing the full employee lifecycle, from interviewing and onboarding to driving staff development and retention.
- Financial Understanding: You understand what makes a campaign profitable, and have a financial understanding that makes you capable of delivering results for both our charity clients and the business.
Area & Field Responsibilities:
- Drive Performance: Oversee multiple field-based teams to ensure the region consistently meets and exceeds collective donor acquisition targets.
- New Starter Development: Ownership of new starter development plans, performance reviews in initial four‑week period, and working with Team Leaders to develop fundraising staff quickly.
- Leadership & Coaching: Line manage, mentor and develop Team Leaders, conducting live, on‑the‑spot field coaching to sharpen their management and fundraising skills.
- Relationship Management: Build and maintain strong relationships with venue partners and station management to guarantee seamless operations and rebookability.
- Compliance & Quality: Conduct regular site audits to ensure 100% adherence to fundraising regulations, keeping ethical practices at the core of your area.
Management Responsibilities:
- Operations: Optimise regional logistics, overseeing cross‑team rotas, attendance tracking, and field resource allocation.
- Team Leader Line Management: Ensuring Team Leaders run strong shift briefings, manage timesheets and attendance, Coach and develop staff effectively, uphold site standards and own both daily and weekly results.
- Site Planning and Team Matching: Area Manager owns the site performance plan, with central admin/support helping book and coordinate. Match teams and fundraisers to sites based on historic performance, travel practicality, site type, campaign suitability and development needs.
- People Management: Oversee the full employee lifecycle for your Team Leaders, conducting performance reviews, appraisals, and professional development plans.
- Regional Growth: Drive regional expansion by leading the selection, interviewing, and onboarding of new Team Leaders and fundraising staff.
- Strategic Planning: Collaborate with the Managing Director to analyse site data, forecast performance trends, and secure high‑performing venue allocations.
- Mystery Shopping: Plan your area’s mystery shopping programme to ensure high quality, ethical fundraising.
Key Relationships:
- Head of Fundraising Operations
- Venue and Site Management Partners
Key Performance Indicators:
- Overall regional fundraising targets (new donors per week)
- Staff retention and performance metrics
- Administration and Management Performance
- Area compliance and quality audit scores
- Regional mystery shopper feedback and complaint rates
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