Lead Product Designer, AI-Driven Support Experience

Referrals Only is seeking a senior design leader to shape long-term design vision for support experiences, spanning AI-enabled help, internal tooling, and operations workflows. You will lead end-to-end programs, mentor designers, and raise the bar for product excellence.

You will collaborate with cross-functional teams to translate business goals into actionable design plans, drive high-quality craft, and advocate for scalable design across the organisation.

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