E-commerce Operations Coordinator

We are supporting a fast‑growing performance sportswear brand in the search for an E‑Commerce Operations Coordinator. Reporting to the Operations Director, you’ll play a key role in supporting day‑to‑day e‑commerce operations, ensuring customers receive an outstanding experience while helping drive growth across Shopify, Amazon, and international distribution channels.

Offering genuine variety and autonomy, this is an excellent opportunity to take ownership of a pivotal operational role and make a visible impact on the business.

• £30,000 – £35,000 per annum, dependent on experience
• Hybrid Working – Wetherby (3 office days per week)
• 20 Days Holiday + Bank Holidays
• Full Time | Permanent – 37.5 hours per week
• 3% Pension Contribution
• Progression & Development Opportunities within a small but rapidly growing e‑commerce business

Key responsibilities

• Process customer orders and support a seamless order‑to‑delivery experience.
• Coordinate shipping, fulfilment, returns, exchanges, and refunds.
• Deliver excellent customer service across email and e‑commerce channels.
• Manage customer enquiries relating to products, orders, deliveries, and returns.
• Support Amazon and marketplace operations while assisting international growth initiatives.
• Maintain accurate records and support day‑to‑day operational administration.
• Identify opportunities to improve processes, systems, and the customer experience.
• Collaborate with colleagues across operations, customer service, warehousing, and fulfilment.

Skills & experience

We’re looking for someone who:

• Has experience in e‑commerce, operations, customer service, administration, or order fulfilment.
• Is highly organised and able to manage multiple priorities.
• Communicates professionally and enjoys delivering excellent customer service.
• Has strong attention to detail and a proactive approach to work.
• Is comfortable using e‑commerce platforms, CRM/ERP systems, and Microsoft Office.
• Thrives in a fast‑paced environment and enjoys taking ownership.
• Works collaboratively and is happy to support a growing team.
• Candidates must have a permanent Right to Work in the UK. Please note, our client cannot offer visa sponsorship for this position.

Desirable

• Shopify and/or Amazon Seller Central experience.
• Knowledge of fulfilment, shipping, returns, or inventory processes.
• Experience within a retail, DTC, or e‑commerce business.
• Experience working in a small, fast‑growing business.
• Interest in sportswear or endurance sports.

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