Help Desk Manager: SLA-Driven, Customer-Focused Support

Audley Travel in the United Kingdom seeks a seasoned Helpdesk Lead to oversee day-to-day IT support and ensure timely resolutions for technical issues. You will manage a UK Technology Support Analysts team and a US managed service Helpdesk, driving SLA performance and customer satisfaction.

You will analyze performance data, report on trends, and champion best practices in IT service delivery. The role requires strong leadership, ITIL knowledge, and excellent communication.

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