Technical Processing and Optimisation Officer
Fixed Term, Full Time
27,540 to 32,388 Per Annum
Location: Chelmsford
Closing Date: Sunday 2nd August 2026 at 11.59pm.
Please note that this is a Fixed Term Contract / Secondment opportunity for a period of 12 months.
Interview Date: W/C Monday 10th August 2026.
The Role
Customer liaison will be a key part of the role, ensuring that complex integrity checks and system processes are completed to deliver a seamless service, as well as providing expert knowledge and advice. The role requires strong attention to detail and an understanding of how processes impact end users, enabling recommendations and improvements that enhance the service.
The Opportunity
The Technical Processing and Optimisation Officer will complete complex processing and manage simple projects of work in relation to system performance and development on financial and customer facing systems. Customer liaison and understanding of business processing will be a key part of the role, ensuring that complex integrity checks and system processes are completed to give a seamless service to our customers.
Delivering expert knowledge and advice, the role requires good attention to deal and understanding of how the team processes impact end users, making recommendations and improvements to enhance the service.
Accountabilities
- Responsible for undertaking system integrity checks and complex processes to ensure excellent delivery of service to the user base.
- Create and review processes and relevant documentation such as user guides and process mapping to enable improvement and clarity in working practices.
- Contributes to finding innovative solutions to issues which could potentially impact or disrupt the customer experience and/or the processing cycle.
- Providing expert knowledge of the systems and business processes to ensure seamless delivery.
- Contribute to customer reviews and day to day performance techniques to ensure effective delivery.
- Responsible for conducting testing and acceptance of test scripts in accordance with changes to the system. Ensuring all scripts are deposited within the library.
- Work collaboratively across the team to manage simple project work, assisting with resource planning and comprehension of system activity at specific points within a schedule.
- Input into continuous improvement projects across customer services to ensure a culture of embracing change and embedding the Six Pillars of Customer Excellence across the service and into processes.
- Contribute to the provision of timely, fit for purpose reports for customers, ensuring these meet individual requirements.
- Specific individual and shared targets and objectives are defined annually within the performance management framework.
The Experience You Will Bring
- Educated to RQF Level 2 (GCSE) in both literacy and numeracy, or equivalent by experience.
- Evidence of continuing professional development and knowledge in relevant professional area.
- Awareness of change and incident management processes.
- Practical experience in working in a customer facing environment, demonstrating a passion for delivering excellent customer experiences.
- Excellent communication skills – able to explain and adjust communication to a range of audiences; adept at communicating complex challenges in a clear, compelling way.
- Practical experience in systems testing is desirable.
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