At Places for People, we hire People, not numbers. If you’re a skilled multi-trade professional who takes pride in delivering outstanding customer service and quality workmanship, we’d love to hear from you.
Customer Service Technician
We are looking for a Customer Service Technician to join our Places Developments team in Scotland. This is a fantastic opportunity to play a key role in ensuring our customers receive an exceptional experience in their new homes by resolving defects efficiently and professionally while maintaining the highest standards of customer care.
Location
Field based across Edinburgh & Lothians (with occasional travel across Scotland).
More About Your Role
Reporting to the Customer Service Manager, you’ll be responsible for carrying out a wide range of remedial works within occupied properties across our developments. Working closely with our Customer Service team, you’ll ensure customer-reported defects are resolved promptly, professionally, and to a high standard.
You’ll visit customers in their homes, diagnose issues, complete repairs, and provide clear updates to the Customer Service team. You’ll take ownership of jobs from start to finish, ensuring works are completed safely, efficiently, and with minimal disruption to customers.
More About You
To be eligible for an interview for this role you must have experience of working in a Multi Skilled Trade or Technician role within Occupied homes within the property industry and hold a current clean UK driving licence.
- You’re a skilled multi-trader with experience working in occupied homes.
- You’re organised, adaptable, and confident working independently.
- You take a proactive approach to problem‑solving and have a genuine passion for delivering excellent customer service.
- Your skills include general making good, decorating, plastering, drylining, basic carpentry, and ideally some basic plumbing.
- You’re comfortable using Microsoft Office and customer service software, and you communicate clearly and professionally, building rapport with customers.
Job Requirements
- Excellent communication and customer service skills.
- Experience working safely within occupied properties.
- Basic IT skills, including Microsoft Outlook, Teams, Word and Excel.
- The ability to accurately complete job records and paperwork.
- A flexible approach and willingness to travel across developments as required.
Additional Qualifications (Beneficial)
- CSCS Card
- First Aid at Work
What Places for People has to offer you
We are a large, diverse, and ambitious business that offers excellent opportunities for career development and progression. We know there’s always more we can do to make life easier and more rewarding for our colleagues, which is why we offer a comprehensive benefits package that includes:
- Bonus scheme
- Company pension with matched contributions up to 7%
- 35 days annual leave (including bank holidays), increasing with service
- Buy and sell holiday scheme
- Life assurance
- Extra perks including huge discounts and offers from shops, cinemas, and much more
- Ongoing training and development opportunities
- Access to wellbeing and support initiatives
We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can’t promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.
Safeguarding
At Places for People, safeguarding is everyone’s responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.
We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.
By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.
Armed Forces
We are proud to support the Armed Forces Covenant. Places for People will guarantee an interview for any candidate who is serving or has formerly served in the Armed Forces, as a reservist, armed forces veteran (including the wounded, injured and sick), cadet instructor and military spouse/partner and who meets the essential criteria for the vacancy.
Disability Confident
We are proud to be a member of the Disability Confident scheme certified as Level 2 Disability Confident Employer. This helps us to successfully employ and retain people with disabilities and health conditions. Disabled applicants who meet the essential criteria for a vacancy will be guaranteed an interview. The Equality Act 2010 (Disability Discrimination Act 1995 for NI) defines a disabled person as someone who has a physical or mental impairment that has a substantial and long‑term negative effect on their ability to do daily activities.
Neurodivergent
Neurodiverse individuals have highly valuable skills, and we recognise that a traditional interview process sometimes works against them and doesn’t allow them to self-advocate. Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.
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