Clerical Officer – Community Stroke / ESD Team
Band 3, Part‑time – 20 hours per week (may require 7 day working). Permanent. Job reference: 407‑COMMUNITY‑7875014.
Location: Darlaston Health Centre, Town Wednesbury.
Closing date: 22/07/2026 23:59.
Job overview
An exciting opportunity for a dynamic individual with previous clerical experience in a healthcare environment to join the community stroke team which delivers MDT care for stroke patients of Walsall.
Effective clerical support is essential to the team to deliver high quality patient care.
Main duties of the job
- Act as central point for all routine non‑clinical enquiries, messages and communications (verbal and written)
- Provide clerical support as required and/or as assigned
- Respond promptly and appropriately to external and internal telephone queries from clients, carers, relatives, members of the general public and the multidisciplinary team
- Refer any clinical enquiries to relevant clinical teams and team leaders in a timely manner
- Handle, maintain and track departmental files and/or patient records accurately, confidentially and sensitively according to approved organisational and governance standards
- Process details relating to patients and staff promptly and accurately and in an organised manner
- Enter appointment details or other job related data into computer as required
- Arrange meetings and attend meetings if requested; take and produce accurate minutes of the meeting, and circulate supporting papers adhering to set timescales
- Work on own initiative by planning own workload and/or tasks, arranging own diary to resolve conflicting appointments to ensure needs of the service are met
- Request stationery and other consumables relevant to local base using e‑procurement system and/or non‑stock in line with financial standing regulations, maintain adequate stock levels, receive deliveries ensuring that they are checked, logged and forwarded to the appropriate staff member
- Report general maintenance issues
Person specification
Qualifications
- GCSE Maths and English
Experience
- Experience in office and administration procedures
- Ability to demonstrate confidentiality
- Experience of working in a health care office environment
- Knowledge – able to contribute to the processing, modification, structure, maintenance, presentation and monitoring of data and information with a team or as assigned
- Service Improvement – able to contribute to the improvement of service, making recommendations and applying suggestions as agreed within the team
Skills and Aptitudes
- Communication – able to communicate with a range of people on a range of matters, some of which may concern difficult matters or situations with support
- Personal and People Development – able to develop own skills and knowledge and contribute to the development of others
- Health, Safety and Security – able to monitor and maintain health, safety and security of self and others
- Quality – able to maintain quality in own work, encourage others to do so and contribute to improving quality
- Equality and Diversity – able to support and promote equality and value diversity
- Ability to work under pressure and to tight deadlines
- Knowledge of Medical Terminology
- Knowledge of Microsoft Office packages
Flexibility
- Willingness to be flexible and be part of a team
Other
- Able to liaise with staff at all levels
- Adhere to Trust policy and procedures
- Confidentiality and discretion
- Understand the visions and values of Walsall Healthcare NHS Trust
Sponsorship and Visas
We welcome applications from all candidates with the right to work in the UK, including those on Health and Care Visas, Graduate Visas, or other valid permissions. All candidates will be considered on equal terms.
Visa sponsorship is not available for this role. Candidates who already hold the right to work in the UK, including those on an existing Health and Care Visa, Graduate Visa, or any other valid permission are welcome to apply and will be considered on equal terms.
Right to work will be verified at each stage of the recruitment and monitored throughout employment. All candidates who are offered a position will be required to provide evidence of their right to work in the UK as part of the pre‑employment checks process.
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