Be the heartbeat of an exceptional patient experienceAre you highly organised, detail-focused, and passionate about delivering outstanding service? Do you take pride in ensuring things run smoothly behind the scenes while making a real difference to people’s healthcare journey? If so, we’d love to hear from you.
We are looking for a Flexi-bank Medical Secretarial Support to join our dedicated team, playing a vital role in providing a high-quality administrative service that underpins a positive, seamless, and efficient patient experience.
About us
The Benenden Flexi Bank offers you total flexibility to choose shifts that are offered to you. It is ideal for people who have other commitments in their lives but are still able to work a reasonable number of hours each month. Alternatively, you may be looking to boost your income, without being tied to set hours each week. Your hours are not guaranteed and fluctuate with the needs of the hospital.
About the role
This is a key position at the centre of patient care operations, where your work directly supports clinicians, medical secretaries, and patients. You will ensure clinic correspondence is handled accurately and efficiently, while contributing to a responsive, professional, and patient‑focused service.
Working across a variety of specialties, you will play an integral role in keeping patient pathways moving smoothly and ensuring every interaction reflects excellence.
Skills and experience required
- Highly organised and detail‑oriented, with strong administrative skills
- Experienced in medical or clinical administration (desirable but not essential)
- A confident communicator who works well with colleagues and patients alike
- Able to manage workload effectively in a fast‑paced environment
- Committed to accuracy, confidentiality, and high professional standards
- Passionate about delivering an excellent patient experience
- Excellent organisational and administrative skills
- Strong attention to detail and accuracy
- Good interpersonal and communication skills
- Proficiency in IT systems, including Microsoft Office applications
- Ability to prioritise tasks and work to deadlines
- Understanding of the importance of confidentiality and data protection
- Flexible and reliable approach to work
- Previous experience in a medical secretarial, healthcare administration, or clinical support role
- Knowledge of medical terminology
- Experience of managing clinical correspondence and patient records
- Familiarity with healthcare systems and administrative processes
- 1‑hour annual leave generated for every 8.25 hours worked
- Free parking
- Free flu vaccinations
- Free tea and coffee
- Subsidised on‑site restaurant
Eligibility and equality statement
Full right to work in the UK is required as we do not offer sponsorship. We’re an inclusive employer and welcome applications from people of all backgrounds and walks of life, including people with disabilities, people from all gender identities, individuals from all ethnic backgrounds, and those who are neurodivergent. We actively encourage applications from groups that may be under‑represented within our workforce.
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