Personal Wellbeing Assistant (multiple)

Responsibilities

This may include personal care, assist with medication, support with meals and drinks. You will be required to have a genuine interest and commitment to providing high quality care and support to adults in promoting their privacy, dignity, choice and independence. These are part‑time positions only, working 21 hours per week and therefore the salary will be pro‑rata as shown above. You will be required to work on a rota basis which will include weekends. This post includes working evening shifts 4pm‑10pm; we predominantly require evening shifts. The role will require you to be able to travel across the city. A rolling programme of induction and accredited training opportunities will build your confidence and enable you to reach your full potential. Also, from within the council you will be offered a comprehensive framework of core skills and knowledge.

• Working in a person‑centred way to promote and maximise independence, understanding the individuals needs, aspirations and goals.
• Contribute to and inform individual care act assessments and individualised care plans to enable individuals and reduce any long‑term care needs.
• Encourage or assist adults where appropriate with personal care, such as bathing, showering, toileting, hygiene continence care, oral hygiene, skin integrity, meal prep (nutrition and diet) and administering medication including controlled drugs.
• Apply infection control and food hygiene measures within the adults home environment and to use protective equipment.
• Enabling and support may include activities such as supervising, monitoring and coaching to empower adults to be as independent as possible and have control over their own lives. You may also be required to escort or accompany adults to outings, appointments or other events. This also includes tailored exercise programmes.
• Undertake commercial activities including cleaning tasks to maximise the efficiency of the service.
• Work in partnership with other relevant professionals and external agencies to provide a personalised service to meet individuals needs.
• Maintain high standards of care and support, in a safe environment which promotes equality culture, disability, race, age, sexuality, marital or civil partnership status, transgender status or religious belief and sensitivity for all adults.
• Flexibility in ensuring that the city council can be a provider of last resort in emergency situations.
• Use the council’s electronic monitoring record system to maintain a record of work undertaken.
• Work with autonomy to ensure enablement and support plans accurately reflect the persons needs and agreed level of support by informing management of any changes, always seeking to optimise the participation of the person accessing the service in the design and planning of the care and support they require, take prompt action to resolve any discrepancies or changes to the persons care and support needs.
• Adhere to the team’s aims and objectives whilst operating within relevant processes, policies and procedures, within Stoke on Trent Council policies and procedures, CQC.
• Immediately elevate any safeguard concerns in order to promote the welfare of vulnerable adults. To report and elevate in accordance with policy and procedures.
• Maintain training and continuing professional development. Complete all relevant e‑learning training as well as face‑to‑face.
• Ensure comfort, safety, dignity and inclusion whilst also protecting and maintaining confidentiality and having a positive attitude at all times.
• Deal with abuse in challenging situations using appropriate de‑escalation techniques.
• Monitor, read and write reports, record accurately on progress towards adult goals, changes in the adults health and wellbeing, needs or circumstances as required. This could include completing electronically.
• Support the office (Management) in completing tasks where appropriate to grade.
• Support the wider provider market, including domiciliary agencies and homes such as Marrow House.
• Take an active part in adult reviews and staff meetings.
• Regularly discuss and gain feedback on experiences of the service to drive improvement as well as gaining feedback from adults who access the service. Provide information and advice to adults and informal carers.
• Ability to work alone during bad weather and unsociable hours.
• Contribute to and follow risk assessments relevant to the adults and within the home environment to ensure the safe delivery of the service including undertaking dynamic risk assessments.
• Demonstrate an understanding and work in line with the Mental Capacity Act.
• Work across Stoke on Trent (City Wide) to meet the needs of individuals who live in North and South of the city. You are expected to cover all areas by obtaining a current and valid driving licence or through access to public or other transport in line with the Equality Act.
• Any other duties appropriate to the post.

Qualifications

• Be person centred, undertake care and support activities in a way that reflects the preferences and independence of adults.
• Have an understanding of common health conditions and how these affect the delivery of care.
• Have a friendly and caring approach and a genuine desire to help others.
• Be able to administer medication unsupervised and know what to do in a challenging situation.
• Be willing and able to undertake care certificate qualification and equivalent level2 in Health and Social Care. Willingness to achieve equivalent level3 in Health and Social Care.
• Demonstrate a commitment to continuous personal development, relevant skills, knowledge and experience to ensure competence in delivering, and overseeing the delivery of, care and support in accordance with regulatory standards.
• Demonstrate excellent interpersonal communication skills to liaise and work effectively with people using services, professionals, stakeholders, members of the public and colleagues.
• Have a willingness to take personal responsibility, taking ownership for decisions and being accountable for what has been promised.
• Demonstrate a high level of organisational skills.
• Be able to fulfil all spoken aspects of the role with confidence as well as the ability to read and write through the medium of English.
• The ability to report and record information.
• Be passionate about striving for a good or outstanding rating with CQC and have an awareness of how this can be achieved.
• Have examples of working as a team and on their own with positive outcomes.
• Be flexible and reliable to meet the needs of the service. The nature and demands of the postholder’s time are not always predictable and work may be required outside normal hours from time to time.
• Have an up‑to‑date understanding of key legislation and guidance underpinning work with adults such as Adults Safeguarding policy and procedures, Mental Capacity Act, Care Act and other relevant legislation.
• Have an understanding of relevant processes, policies and procedures relating to the role e.g. Manual Handling policy, Medication policy, Infection Control, Data protection, Adult Safeguarding Policy.
• Be able to physically and mentally perform the activities required for the role.
• Be able to cover the whole geographic area of the city and surrounding areas either by possession of a current and valid driving licence or by access to public or other transport.

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