The candidate should have excellent communication skills and the ability to work within a busy team environment across 2 sites between the hours of 7.30am-7.30pm.
To answer busy telephone lines, to provide general assistance to patients and to the practice team as well as project a positive and friendly attitude.
To undertake general reception tasks & other administration duties.
Main duties of the job
To work within a telephone hub and front desk environment.
To work along side a team of professional people.
Problem Solving
IT and keyboard skills
Ability to handle conflict
About us
We are a very busy practice which cares for a patient population of 14,000 patients.
Our practice is led by 8 GP partners, 5 salaried GP’s along with a full compliment of a nursing and administration and clerical staff.
We use SystmOne clinical system.
We are a training practice for Registrars, Medical Students and Student Nurses. We are also a research ready practice and actively take part in research.
We pride ourselves on delivering good quality care.
Job responsibilities
Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice. Receive, assist and direct patients to the appropriate healthcare professional.
Telephones are answered within a timely fashion and patients/queries are navigated to the correct service.
To be professional, courteous and efficient in an effective way.
Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical staff and other members of the practice team.
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
Experience
- Practical experience of working with others
- Experience of using own initiative
- Experience of customer services
- Experience of working within administration and or general practice reception
- Practical experience of computerised recording systems
Qualifications
- Good standard of general education
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Depending on experience. Subject to experience.
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