AI-Driven IT Support Specialist II

LexisNexis Risk Solutions is seeking a Technical Support Specialist II to deliver hands-on and remote support for laptops, OS, software, printers, and mobile devices. The role emphasizes proactive health checks, performance improvements, and efficient problem solving.

You will leverage automation and AI tools to triage tickets, draft customer updates, and maintain knowledge articles, while supporting onboarding/offboarding workflows in a flexible, customer-first environment.

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