Volunteer Shop Assistant: Front-Line Customer Service

Volunteer Shop Assistant – Customer Service Volunteer

We know that our retail outlets are more than just shops – they are a hub of community activity. Customers do not visit us to simply browse and make purchases, but also to find a place where they can chat and find company as many of them have no one to talk to at home. As a Volunteer Shop Assistant, we need you to be the face at the very front-line of the charity, serving, advising and showing a genuine interest in our customer’s needs, or sorting and pricing incoming stock and making our widow displays something really special and attractive to drive up sales.

What you will be doing

• Greet and thank customers in a polite and friendly manner
• Assist customers in choosing items and actively promote sales
• Replenish and display stock in the shop throughout the day
• Receive donations and complete Gift Aid paperwork
• Operating the till, handling cash and card payments
• Assist in keeping the shop clean and tidy following the cleaning rota
• Undertake other tasks as required by the Shop Manager

The skills you need

• Great communication and interpersonal skills
• A pleasant and friendly manner
• Basic numeracy skills
• An eye for detail
• Enjoy working as part of a team

What’s in it for you

• An induction and ongoing training with support sessions if required
• Reimbursement of out of pocket travelling expenses
• The opportunity to be part of a friendly team
• Respect for volunteer’s limitations, both in time and emotional involvement
• The opportunity to meet other volunteers and attend occasional social events
• The opportunity to be involved in the planning and development of Age UK East Sussex
• Appropriate insurance cover – to protect you whilst you are acting on behalf of Age UK East Sussex (Please note our insurance covers volunteers from the age of 16 – 85 years of age)
• The opportunity to enhance your skills in a retail environment
• As a Volunteer led organisation we place great value on our volunteer team – who bring so much to the organisation – and fully recognise the time, energy and skills volunteers freely give. We also have long service and merit awards .

Where you will be based

Shop

Volunteer manager

Retail Shop Manager

Volunteer role

Shop Assistant – Customer Service Volunteer

54 Cliffe High Street, Lewes, East Sussex, BN7 2AN, United Kingdom

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