Enquiry and Referral Coordinator

This role supports the safeguarding team by managing referrals, coordinating with police and partner agencies, and providing administrative support.

Responsibilities

• Attend daily Police Notification Meetings and complete all associated follow‑up actions, including emails, adding contacts, and recording MASH Police Triage notes on Azeus.
• Manage safeguarding referrals within the central safeguarding referrals inbox.
• Process open safeguarding referrals, ensuring contacts are recorded on Azeus, referrers are notified, and referrals are appropriately forwarded to locality teams.
• Handle inappropriate referrals by recording contacts on Azeus, notifying referrers and relevant teams (where allocated), and updating systems such as the Falls spreadsheet where required.
• Process inappropriate referrals for prevention services by referring to LAH via Azeus and notifying referrers accordingly.
• Appropriately signpost referrals to partner agencies, including Children’s Services, CNTW, and Harbour, in line with safeguarding team guidance.
• Monitor and respond to inbox queries from referrers requesting safeguarding outcomes, providing timely responses via phone or email.
• Undertake follow‑up communication with referrers to gather additional information to support safeguarding decision‑making.
• Respond to probation service requests in a timely and professional manner.
• Carry out research for multi‑agency processes, including MARAC, MATAC, and MAPPA.
• Complete Police and Adult Safeguarding (PAS) checks as required.
• Provide coordination support, including Safeguarding Adult Reviews (SARs), and deliver ad‑hoc administrative support to the safeguarding team.

Qualifications

• Strong interpersonal and communication skills.
• Enthusiasm for ensuring the Council’s values of Residents first, excellence, quality, and respect.
• Good general education demonstrating numeracy and literacy at NVQ Level 3 or equivalent in an admin/business related discipline, or equivalent experience.

Benefits

• 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part‑time employees).
• Automatic enrolment into the Local Government Pension Scheme.
• Flexi scheme (if applicable) – up to 2 days flexible leave available per month (pro rata for part‑time employees).

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