Job Title
Assistant Practice Manager
Location
Northumberland Avenue
Salary
Up to £35,000 depending on experience
Hours
37.5 hours per week
Overview
Help us deliver great primary care by improving access, outcomes and patient experience. At Operose Health we provide local primary care at scale, with a purpose to improve access, outcomes and patient experience. We live our values of caring, ambition, resourcefulness and excellence to empower our team to be the best for patients and each other.
Responsibilities
- Support the Practice Manager to ensure the smooth running of the practice.
- Oversee daily operations of the surgery, manage administrative tasks and liaise with the reception and administration team.
- Lead the attainment of Local and National KPIs and APMS KPIs.
- Promote the development and identify training needs of reception staff, support their personal development reviews and lead the appraisal system for the team.
- Ensure effective supervision of the reception team and coordinate support services for other team members.
- Respond quickly to incoming calls, take appropriate actions to ensure excellent patient care and service delivery.
Qualifications
- Reception or customer care experience essential.
- Understanding of health services.
- Excellent communication and organisational skills.
- Ability to work within a team, maintain confidentiality and data security.
- Adaptability to changing priorities and flexibility in shift work.
Benefits
- Annual salary up to £35,000 depending on qualifications and experience.
- 27 days annual leave plus bank holidays pro‑rated.
- Access to a bespoke learning management system.
- Opportunities for specialist development.
- Car benefit scheme specialising in electric vehicles.
- Cycle to work scheme.
- Travel season ticket loans.
- Discount cards.
- Employee wellbeing services, including free yoga videos and an employee wellbeing app.
About Operose Health
Operose Health is a provider of local primary care services operating at scale. The organisation aims to improve access, outcomes and patient experiences across its network. Employees are guided by core values of caring, ambition, resourcefulness and a commitment to excellence, fostering a collaborative and supportive work culture. The company offers professional development opportunities and promotes a work‑life balance for its staff.
#J-18808-Ljbffr…