Are you someone who enjoys helping people and thrives in a busy environment?
We’re looking for multiple Customer Service Advisors to join a growing team based in Middlewich. If you’ve worked in retail, hospitality, care, or any other customer-facing role, your skills could be a great fit. Full training is provided, so previous office experience isn’t essential.
You will be joining a well-established business where you’ll receive ongoing support, gain valuable office experience, and have the chance to secure a permanent role after just 12 weeks.
Details of the Customer Service Advisor position:
- £12.71 per hour + £1.53 holiday pay = £14.24 per hour
- 37.5 hours per week – rotating shifts between 8:00am and 8:00pm, Monday to Friday
- Approximately one Saturday in every four (half-day)
- Free on-site parking
- Genuine opportunity to become a permanent employee after 12 weeks
- Location: Middlewich (outskirts) Please note: the site is over one mile from the nearest bus stop, so own transport is recommended.
What you’ll be doing as a Customer Service Advisor:
As part of a busy customer service team, you’ll spend your day speaking with customers over the phone, providing support and ensuring every interaction is handled professionally.
Your duties will include:
- Managing a high volume of inbound and outbound calls (around 60-100 per day)
- Booking, changing and cancelling appointments
- Responding to customer enquiries
- Updating customer information accurately on internal systems
What we’re looking for as a Customer Service Advisor:
You’ll ideally have:
- Experience in a customer-facing role such as retail, hospitality, care, or similar
- Excellent communication skills and a professional telephone manner
- The ability to learn new systems quickly
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