Support Worker: Veterans, Complex Needs
Location: Honiton and ExeterHours: 30 hours per week – Monday to Friday (Required to work 1 Saturday out of 6)Salary: £15.34 + Holiday payDuration: Temp to perm
Are you passionate about making a positive difference in people’s lives? We are looking for a dedicated Support Worker to join our team, supporting veterans and individuals who have experienced homelessness or are at risk of homelessness. This is a rewarding opportunity to provide person‑centred, solution‑focused support to help people achieve their goals, develop independence, and move forward with confidence.
About the Role
As a Support Worker, you will manage a caseload of approximately 5–8 customers, allowing you the time and capacity to provide high‑quality, tailored support. You will work as part of a wider team supporting individuals with moderate to high support needs across the Honiton and Exeter areas. You will take a holistic approach to support, working with customers to identify their goals and aspirations while helping them build the skills needed to live independently.
Responsibilities
- Providing person‑centred support to veterans and people experiencing homelessness.
- Managing a caseload and developing positive working relationships with customers.
- Creating, reviewing, and updating support plans and risk assessments.
- Supporting customers with issues including housing, mental health, substance misuse, benefits, employment, education, and training.
- Working collaboratively with external agencies, landlords, and partner organisations.
- Supporting individuals to access services and opportunities within their community.
- Promoting independence, choice, and self‑determination.
- Using initiative and problem‑solving skills to manage challenging situations positively.
Preferred Requirements
- Demonstrate a deep understanding and empathy for the unique challenges faced by ex‑veterans.
- Possess excellent communication skills, with the ability to listen, empathise, and provide tailored support.
- Exhibit a proactive and problem‑solving mindset, ready to navigate complex situations with care and diligence.
- Collaborate effectively with a diverse range of stakeholders, including healthcare professionals and community organisations.
- Maintain meticulous records and documentation, ensuring the highest standards of care and compliance.
About You
- Experience supporting vulnerable individuals from a range of backgrounds.
- Experience working within housing support, homelessness, social care, or a similar environment (desirable).
- The ability to build positive relationships with customers, colleagues, and external partners.
- Experience completing records, support plans, action plans, and risk assessments.
- A good understanding of safeguarding and the challenges faced by vulnerable people.
- The ability to work independently, manage your own workload, and contribute effectively as part of a team.
- A flexible and proactive approach, with strong communication and problem‑solving skills.
- The ability to promote independence and empower individuals to achieve their goals.
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