Job – Customer Service Advisor x2 (15 hours per week term time only)
Salary – Permanent, Part time (term time only) – Monday & Wednesday 2:15pm-5:15pm and Tuesday & Thursday 2pm-6:30pm (15 hours per week) – £9,774.65 – 10,329.17 per annum, depending on qualifications and experience
Holiday – Holiday pay is included in salary
Location – Ware & Broxbourne Campus
Ware and Broxbourne Campus – Broxbourne, HRT EN10 6AE GB (Primary)
Join Hertford Regional College as a Customer Service Advisor. (We have 2 of these roles available)
About HRC
HRC are a vibrant, dynamic further education college, recently graded a Good College by Ofsted, with students across two campuses, with ambitious growth and development targets.
HRC put people first – students, staff, the organisations that they partner with, and the local communities that they serve.
The HRC goal is to create a supportive environment for all staff in which they can develop their skills, progress their career and make a real difference in their local community. HRC ethos is evident in everything that they do and are always looking for new colleagues who share the HRC vision and values. As part of the HRC team, you will benefit from fantastic on‑site facilities, exciting opportunities for career progression and relevant training opportunities to help you gain the additional skills that you need to reach your full potential.
About the Role
We are looking for a friendly, professional, and customer–focused individual to join our Customer Services Team. In this role, you will provide a welcoming first point of contact for students, prospective students, visitors, staff, and other customers, offering accurate, impartial information and advice across a range of enquiries. You will manage incoming and outgoing telephone calls using the Microsoft Teams telephone system, relay messages promptly, and respond to enquiries via telephone, email, post, and text messaging. Working as part of a collaborative team, you will deliver outstanding customer service while ensuring all communications are handled efficiently, professionally, and within expected timeframes.
About You
- A proven background in a customer focused environment
- Experience of dealing with customers both in person and over the phone or online, and capable of using your initiative to give excellent customer care.
- Experience in prioritising and achieving high quality work with minimal supervision and use of own initiative
Why Join Us?
- Fantastic on‑site facilities
- Genuine opportunities for career progression
- Training to help you reach your full potential
- A workplace where your contribution truly matters
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