Leisure Centre Operations & Safety Assistant

As an Operations Assistant at the Lilleshall National Sports Centre, you’ll support the day‑to‑day operation of the centre, help create a safe and welcoming environment, and provide excellent customer service to ensure a positive experience for all visitors.

Responsibilities

• Ensure customer safety at all times by preventing accidents and responding appropriately to incidents.
• Supervise dry‑side activities, maintaining high standards of safety, cleanliness and customer care.
• Set up, move and handle equipment safely to support programmed activities across the centre.
• Carry out cleaning duties and maintain high standards of presentation in customer areas, including changing rooms, toilets and health‑suite facilities.
• Monitor customer behaviour and address unsafe practices promptly, professionally and courteously.
• Deliver excellent customer service and maintain a strong knowledge of the centre’s facilities, services and activities.

Qualifications

• Experience working in a busy leisure, hospitality or customer‑facing environment.
• Confidence interacting with a wide range of customers, including both adults and children.
• Strong focus on safety, responsibility and attention to detail.
• Positive and flexible approach, able to work effectively as part of a team.
• Willingness to complete training and maintain any required qualifications.

Benefits

• Up to 6% contributory pension scheme.
• Holidays: 20 days, 21 days after 1 year’s service plus bank holidays.
• Free gym membership.
• Staff meal, physio discounts.
• Serco discounts, including cinema, Merlin Entertainment, online shopping, mobile phone plans and leisure centre memberships.
• Flexible and hybrid working where possible, with reasonable adjustments available throughout recruitment and employment.

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