SLA-Driven Workforce Scheduler for Field Engineers

Arcus FM in Redditch is seeking an experienced Workforce Scheduling Controller to join our Central Operations Planning team on a permanent basis. You will receive work orders, schedule engineers, and ensure the right skilled engineer attends each job in line with SLAs and KPIs.

You’ll liaise between field engineers and client sites, balancing store needs, engineer location, and job priority. This role is 40 hours per week, 7am–7pm across 7 days, with a proactive, solution-focused mindset and a

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