Assistant Manager in Training – Cheltenham
Are you looking for personal development to become a future manager? Are you looking for a fun and fast paced environment to work in, with great benefits? Could you help us create lasting memories for our customers by providing outstanding customer service?, And excitingly, a place on our Assistant Manager in Training programme!
Responsibilities
- Lead and inspire the team on shift, ensuring that customers are having an unforgettable time in the centers.
- Welcome customers, set up the department for success, and coach the team.
- Deliver professional and engaging customer service with high energy and infectious enthusiasm, ensuring an enjoyable, excellent value‑for‑money experience for every visitor.
Shift Patterns
Our centers are typically open seven days a week, from 9am to midnight. Shift examples include:Weekday AM: 09.00 – 17.00Weekday PM: 17.00 – 00.00Weekend AM: 09.00 – 18.00Weekend PM: 16.00 – 01.00 (exact times vary by center and will be confirmed at interview).
Qualifications
- Experience supervising a team
- Excellent customer service skills, with the ability to communicate at all levels
- High energy and ability to work in a fast‑paced environment
- Friendly, supportive, and helpful team player
- Flexibility with working hours and shift patterns
- Basic literacy and numeracy skills
Benefits
- Opportunity to earn an extra 50p per hour, paid monthly
- Access to in‑house management training programs
- Optional pension plan
- Additional days holiday (up to five days with length of service)
- Ongoing training and development, with the opportunity to fast‑track your career
- Free game vouchers every month
- 30% discount on food and drink for you and up to five friends
- 50% off food when you are working
- Access to the Team Member Support Programme (counselling, life coaching, CBT, and Mental Health First Aiders)
- Financial long‑service awards
- £15 donation to a charity partner upon completing induction
- Enhanced maternity, paternity, adoption, and shared parental leave benefits
- Opportunity to join the healthcare cash plan
About the Company
Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition. With 75 centers across the UK and 15 in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we are proud to be ambitious market leaders in experiential family entertainment. We value diversity and inclusion and are committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued, and we believe that a diverse and inclusive workplace makes us more relevant, competitive, and resilient.
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