Customer Services Advisor (Bank)
£12.84 per hour
Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad‑hoc basis to suit the needs of the business and your availability.
If you’re passionate about customer service, have a good standard of English, and strong experience in a customer‑facing role, you could become part of the UK’s leading Healthcare Charity. We’re recruiting great people to join our friendly, welcoming Contact Centre on a Hybrid working basis.
As a Customer Service Advisor at our Contact Centre, you’ll bring excellent verbal communication skills and a positive, proactive customer‑focused attitude. Thanks to your logical approach and confidence with a variety of systems, you’ll be able to prioritise and manage your workload in a fast‑paced team environment.
Key Responsibilities
- Expertly handle all contact with our customers
- Make good use of a number of channels, including calls, emails, live chat and social media
- Ensure the customer journey is always seamless
- Be part of an exciting, varied and dynamic environment
- Bring your skills to deliver excellent customer service, every time
Benefits
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind: holiday in line with the Working Time Directive, access to our pension scheme, and a discounted gym membership at £35.00 a month.
Working Hours and Schedule
Working hours will be subject to need up to 37.5 hours, Monday‑Friday 09:00‑17:00 with additional evenings when required; ample notice will be given.
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