We are looking for an enthusiastic and experienced Front of House Team Leader to lead our front of house team at Jack’s Patch Garden Centre.
With a busy 250-seat restaurant, this is a key role within the business and an exciting opportunity to help shape the dining experience for our loyal customers. From morning coffees and homemade cakes to high-quality lunches prepared by our in-house kitchen team under the guidance of our Head Chef, you will play an important part in delivering an exceptional experience for every visitor.
Requirements
Key Responsibilities:
- Oversee the day-to-day front of house operation, ensuring outstanding customer service and high standards of hygiene and presentation.
- Lead, train, support and motivate the front of house team to deliver an excellent customer experience.
- Work closely with the Head Chef to ensure food is attractively presented and consistently served to a high standard.
- Manage Front of House rotas, stock control and budgets effectively.
- Handle customer enquiries and complaints professionally, ensuring customer satisfaction at all times.
- Ensure compliance with Environmental Health regulations and food safety standards throughout all front of house and dining areas.
- Take a hands‑on approach across the restaurant, supporting both front of house and kitchen operations when required, including providing basic kitchen assistance on occasion.
About You:
The successful candidate will enjoy working with people and be passionate about delivering exceptional customer service. You will be confident in leading and developing a team, setting high standards and ensuring these are consistently achieved. You will be able to demonstrate:
- Previous supervisory or team leadership experience within hospitality or catering.
- Strong leadership and people management skills.
- Excellent customer service skills and a genuine commitment to customer satisfaction.
- Outstanding communication skills and the ability to build positive relationships with customers and colleagues.
- The ability to work collaboratively as part of the wider site management team.
- A positive, proactive approach and the ability to thrive in a busy environment while maintaining attention to detail.
If you are passionate about hospitality and enjoy creating memorable experiences for customers, we would love to hear from you.
Hours
This is a full time, permanent position working 39 hours a week.
All shifts are in the daytime, and will include one weekend day.
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