Overview
We are recruiting for a Reception & Switchboard Operator to join our amazing team of 4 at our prestigious client site located in the City of London. Our client is an international sector-focused law firm. You’ll be joining a vibrant team of three ambassadors, owning the guest journey and flow of our reception area. With an upcoming site move, we are expanding to two client floors plus a ground‑floor reception, complete with state‑of‑the‑art meeting rooms, a dedicated client dining space, and a large, high‑profile event venue, all supporting 460 employees.
Contract & Working Hours
Type of contract: Full‑time, PermanentHours: 40 per week (Monday‑Friday; shift rota basis between 7:30AM – 6PM)
Salary
£36,500 – £38,500 per annum (depending on experience)
Benefits
- Exclusive travel and grocery discounts, plus life assurance and cash rewards.
- Contributory pension scheme for a stable financial future.
- Access to wellness programmes, an Employee Assistance Program, and digital GP services.
- Unlimited learning and development opportunities.
- Recognition through WOW Awards for outstanding colleagues.
- One paid day off annually to support a cause you’re passionate about.
Responsibilities
- Deliver warm, professional, friendly service to clients.
- Maintain client confidentiality at all times.
- Accommodate last‑minute client requests.
- Multitask efficiently during busy periods.
- Communicate precisely and clearly when handling client calls.
- Work closely with colleagues to ensure high‑level service.
- Remain flexible and adapt to changing demands.
- Keep emails and the business inbox up to date.
- Maintain precision and attention to detail in the upkeep of all meeting rooms and client areas.
Qualifications & Ideal Candidate
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Experience in guest services, ideally within a corporate/legal front‑of‑house environment.
- Proficiency with computerised room booking systems.
- A strong professional image and presentation.
Employer
Rapport Guest Services is a multi‑award‑winning company delivering front‑ and back‑of‑house guest services for leading organisations across the UK, Ireland, and globally. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
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