Term
Part time; August 2026 – August 2028 (two year fixed term contract)
Start Date
Late August 2026, exact date to be decided between successful applicant and Senior Student Services Officer
Job Description And Responsibilities
Availability
This position requires a time commitment of an average of 12 hours per week devoted to the assigned responsibilities. This position also requires the Residence Life Assistant to be available for student arrival days, orientation events, and departure days.
Responsibilities
The Resident Life Assistant staff member is required to fulfil the following job responsibilities:
- Responsible for the welfare of their assigned residents and for establishing community within their assigned residence throughout the semester via organisation of a programme of housing events.
- Orientation
- Be available at housing on the day of arrival.
- Escort students to and/or lead various orientation events and activities.
- Student Welfare and Community
- Identify, report and monitor issues using the reporting protocols outlined in the induction (incident form, telephone call to duty phone, telephone call to senior staff).
- Perform a weekly walkthrough of the student residence at an agreed time each week.Conduct flat/floor meetings to ensure good community relations, at the start of term or as and when required.
- Residential Life Events
- Organise and facilitate at least two housing events per term. These events serve to build community and group cohesion.
- Accompany students on at least one scheduled weekend event/excursion each semester.
- Communicate, observe, and enforce Arcadia University and Arcadia Abroad expectations and standards (e.g., Arcadia Student Handbook, Housing Agreement/Terms and Conditions, Health & Safety, etc.) by understanding, communicating and enforcing housing policies, managing inappropriate behaviour, and documenting instances of violations for timely submission to Arcadia University.Please note: RLAs should promote a responsible living/learning atmosphere within the residence but are not responsible for disciplinary action. Decisions regarding disciplinary action are to be determined by the Senior Student Services Officer and the Deputy Director of the London Center.
Health & Safety
- Assume responsibility for identifying and reporting safety and security concerns; educate residents about safety and security measures in the building.
- Respond to crises and emergencies as directed in established protocols or as directed by the Senior Student Services Officer or other Arcadia University staff.
- Be familiar with the building fire safety procedures.
- Attend and conduct Fire Drills & Tests as directed and report any triggered alarms.
- Be familiar with the building’s security/access systems.
- Undertake Health & Safety training, as provided by Arcadia University such as Fire Warden training, Emergency First Aid training, and Mental Health First Aid training.
Facilities
- Prepare the accommodation for student arrivals – including at times compiling a property inventory of all stock and furniture at the property.
- Ensure that all signage in the property is relevant and presented correctly.
- Assist Arcadia University in the distribution and collection of residence keys during arrivals and departures. All copying and key management for buildings will be coordinated by Arcadia London Center staff, in liaison with building managers.Please note: Some lifting may be required.
General Responsibilities
- Attend all-staff meetings throughout the year as well as training sessions and individual check-ins with the Senior Student Services Officer.
- Be in residence each night, unless the Senior Student Services Officer approves an absence (deducted from annual leave allowance).
- Check emails and voicemail daily to ensure all queries are dealt with promptly.
- Conduct yourself in a mature and responsible manner when in your building and carefully consider your actions if you are in a situation with students outside of the building: be approachable, respectful and responsible at all times and ensure you abide by Arcadia’s Policy on Consensual Relationships, whereby staff must not enter into a relationship with students or other staff.
- Document all communication and report issues to the Associate Director for Student Services where required.
Additional duties
- You may at times be required to cover for other RLAs at other sites when required.
- Any reasonable requests made by management not specified above.
General Calendar of Events
Residence Life Assistants will, where possible, be provided with information sufficiently in advance so that academic, holiday and other time commitments can be balanced with Arcadia Housing responsibilities.
Remuneration
As compensation for satisfactory performance of the work described above, Arcadia University will provide you with accommodation at the above named place of work. You will also be paid a salary equivalent to £8,608.80 per annum; a sum of £1,945.20 is offset in respect of a private room provided in a building operated by Arcadia University. The accommodation will include all bills (gas, electricity, water, council tax and broadband).
You will be entitled to full statutory benefits.
Person Specification
- Excellent interpersonal skills.
- Excellent communication and listening skills.
- Ability to remain calm under pressure.
- Ability and willingness to work both alone and as part of a team.
- Willingness to work during evenings and weekends.
- Experience in a similar role (desirable but not essential).
- Must have the right to work in the UK with no restrictions, or hold a Student visa.
As this is work, students on a Student visa will need to ensure they comply with the 20 hours work limit, defined as from Monday to Sunday. This post is, therefore, best suited to those students who do not have any other work, paid or unpaid, and therefore are not at risk of breaching their visa conditions.
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