Casual Night Duty Manager – Serco Leisure Operating Limited, Near Newport

As a Casual Night Duty Manager in our Lilleshall Leisure Trust team, you’ll help ensure our facilities operate safely, smoothly and confidently throughout the day and night. Your work will create a positive experience for visitors while supporting the delivery of high-quality leisure services. You’ll play an important role in maintaining a safe, welcoming and well-managed environment for colleagues, customers and visitors. By supporting operational excellence, responding to challenges and leading teams effectively, you’ll help create a positive impact on communities and encourage active, healthy lifestyles.

What you’ll do as a Casual Night Duty Manager

• Oversee the facility during day and night operations, ensuring safety, security and customer satisfaction remain the priority.
• Lead, support and motivate colleagues to deliver a high-quality customer experience.
• Open and close the facility and carry out security, safety and site-wide checks in line with Serco Management System procedures.
• Respond effectively to accidents, incidents and emergencies, taking appropriate action and maintaining control.
• Provide colleagues with information, instruction, induction and training to support safe and effective working practices.
• Monitor operational performance standards and take action to ensure compliance and continuous improvement.

Qualifications

• Experience in facility management, ideally in a supervisory role.
• Knowledge of Health and Safety at Work legislation and safe working practices.
• Experience working in a leisure, hospitality or similar operational environment.
• Strong communication and customer care skills, with the ability to remain calm under pressure.
• Confident IT skills and effective problem-solving abilities.
• A First Aid at Work certificate, or willingness to obtain one.

Benefits

Salary: Paying up to £13.57 per hour, plus excellent benefits.

• Casual contract working hours between 8am‑8pm days and 8pm‑8am nights, Monday to Sunday.
• Free gym membership.
• Staff meal, physio discounts.
• Serco discounts including cinema, Meridian Entertainment, online shopping, mobile phone plans, and leisure centre memberships.

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