Overview
Hours and working pattern: This is a zero‑hour contract, meaning we can’t guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We’ll try to give as much notice as possible. The role includes weekends and Bank Holidays but does not require evening or split shifts. Expected to be around 4 days a week in busy periods and less in November. For this role, you’ll need to complete our online assessment instead of using a CV or online application form. This will help us understand more about your strengths and give you more information on the role.
Reporting to the Welcome Manager, you will be part of a team of 8 Welcome Assistants working at Felbrigg Hall.
Responsibilities
Day‑to‑day, you will deliver a great all‑round customer service experience, mainly based outdoors in all weathers at our Welcome Hub. You will be on hand answering queries and listening to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You will have the chance to be involved in different aspects of the visitor experience – no two days are the same. Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.
Qualifications
We’re looking for a customer‑focused individual who understands the importance of great service, a team player who can also work on their own initiative, well‑organised, adaptable, willing to learn new skills, and who has a positive attitude.
Benefits
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme (for roles that meet the salary criteria)
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
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