Location: Toyota Waterlooville, Hampshire. Category: Toyota – Waterlooville (STW). (Apprenticeship) Vacancy Type: Apprenticeships. Salary: Apprentice living wage.
The Driving Spirit
Based in the South and South-West of England, Snows Motor Group is an AM Top 50 automotive retailer covering 20 brands across 54 franchises. We differentiate ourselves from our competitors by delivering an exceptional level of service to both our customers and manufacturing partners. We are currently on the lookout for an Apprentice Service Advisor to join Toyota dealerships based in Waterlooville.
Your day
As an Apprentice Service Advisor, you will learn to become the focal point for customers requiring advice, servicing and repairs to their vehicles. You will also learn to manage the flow of information between the workshop and the customer, always delivering excellent customer service.
- Ensuring the customer receives the best possible customer service and that they are aware of all products and services available.
- Initiating documentation and maintaining customer records and follow-up systems.
- Providing customers with estimates and notifying customers promptly when the work is complete.
- Ensuring that all jobs passed for warranty/goodwill submissions are accurately invoiced and costed.
- Preparing and presenting accurate invoices to customer in order to obtain payment in line with company procedures.
- Monitoring progress of jobs in the workshop and advising service reception of any delays or issues.
- Providing guidance and advice on mechanical and diagnostic queries as requested by Technicians.
Have you got what it takes?
- Experience in a customer‑facing role.
- Able to plan, organise self and meet agreed work deadlines.
- Able to assimilate information quickly and provide considered responses.
- Attention to detail and maintain good, accurate quality of work.
- PC/Web literate.
- Full clean driving licence.
What is in it for you?
- Highly competitive salary.
- Full training and support to help you immerse yourself in the role and Snows values.
- 30 days holiday, inc. Bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5, 10, 15, 20 years anniversary (Pro rata for part time employees).
- Birthday day off.
- Discounted MOTs, Service & Parts.
- Recommend a Friend Bonus/Introducing a Customer Bonus.
- Life Assurance Benefit.
- Snows Contributory Pension Scheme.
- Employee Assistance Programme.
- Excellent development opportunities to learn & grow with Snows.
- Role dependent – tool box insurance.
Hours of work
Monday to Friday 08:00 to 18:00 (with 1 hour for lunch).
Please note this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.
Due to the volume of applications, only shortlisted applicants will be contacted. If you do not hear back from us within 2 weeks of applying, please assume you have not been successful on this occasion.
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