210 Hangleton Road, Brighton and Hove, BN3 7LP, UNITED KINGDOM
The Flour Pot Bakery is a renowned artisan bakery and café, committed to serving high-quality baked goods, specialty coffee, and exceptional customer service.
We take pride in our handcrafted products, sustainability efforts, and creating a warm, welcoming environment for our customers.
Job Overview
As a Cafè Key Holder, you play a vital role in supporting the daily operations of the café. You will be responsible for opening and/or closing the store, ensuring smooth service, and assisting with leading the team alongside the rest of the café management team. This position requires a passion for hospitality, excellent leadership skills, and a hands‑on approach to delivering outstanding.
Key Responsibilities
- Opening & Closing Duties: Responsible for opening or closing the café, including setting up for service, cash handling, and securing the premises.
- Customer Service Excellence: Deliver an outstanding experience to every customer, upholding The Flour Pot Bakery’s excellent service standards.
- Team Leadership: Support and motivate the team, ensuring a positive and productive work environment.
- Operational Support: Assist with stock management, health & safety compliance, and maintaining cleanliness and hygiene standards.
- Problem Solving: Handle customer concerns, resolve issues efficiently, and elevate when necessary.
- Barista & Food Service: Confidently prepare and serve high-quality coffee and food, maintaining consistency and speed.
- Sales & Cash Handling: Process transactions accurately and support end‑of‑day reporting.
What We’re Looking For
- Experience in a supervisory or key holder role is preferred.
- Passion for great coffee, food, and customer service.
- Strong leadership and communication skills.
- Ability to work independently and as part of a team.
- Reliable, punctual, and responsible.
- Food hygiene and safety awareness (training provided if needed).
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