IT & AI Lead London

Your mission

As our IT & AI Lead, you’ll own and modernise how our teams are equipped to work. You’ll run our internal IT operations and be the hands on architect of our employee tooling and internal AI agents, making Birdie measurably more productive and genuinely AI‑first. This is a builder’s role: as much about keeping the estate running smoothly as designing the automation and agents that mean it needs less manual running over time.

How you will contribute

• Own the internal tooling architecture. Design how our SaaS and AI tools fit together, set the standards, and build the integrations and automations that make workflows actually work. Lead the internal Tooling & Architecture workstream of our AI governance group.
• Be the company-wide expert for our core employee tools: Notion AI, Slack, Google Workspace, and Claude Code / Cowork. Configure them well, drive adoption, run training, and own the roadmap for how we use them. We’re looking for someone who knows these tools deeply today and stays genuinely on top of what’s new across them.
• Design, build and govern our internal AI agents (think service‑desk triage, access provisioning, SaaS‑spend auditing). Maintain the agent inventory and set the quality and safety standards that keep them working well.
• Run responsive, high‑quality IT support across the company and keep shifting routine tickets towards self‑service and agent‑handled resolution, so less and less needs a human to touch it.
• Own our SaaS estate (25+ tools): licensing, renewals, the procurement pipeline, and vendor relationships. Drive value, cut waste, and spot anomalies before they become problems.
• Govern the device fleet, office equipment, and mobile device management. Keep the hardware register accurate and MDM compliance in good shape for Cyber Essentials Plus.
• Own identity and access management across the SaaS estate so people have the right access for their role, automatically provisioned and deprovisioned from People‑system triggers.

You’ll thrive here if…

• You’re genuinely excited by the idea of building an AI‑first organisation from the inside out, not just talking about it
• You’re a builder, not just a user. You’ve shipped real automations or agents and you know what good looks like in practice
• You’ve owned IT ops in a fast‑moving SaaS or tech business and you’re as comfortable in the weeds of MDM and access management as you are thinking about tooling architecture
• You know Notion AI, Slack, Google Workspace and Claude well, and you actually stay on top of what’s new across them
• You have a strong instinct for how tools should connect and you reach for scripting or low‑code automation naturally
• You think like a product person and build trust with non‑technical colleagues. You start with how people actually work, not what the tool can do
• You’re happy owning outcomes end‑to‑end without a team beneath you
• You’ve owned IT security assurance or audit workstreams like ISO 27001 (this is a nice to have)

Imposter syndrome is real – and we don’t expect you to tick every box. If you’re excited about our mission and think you could make a difference here, we want to hear from you.

What you’ll get from us

Compensation

• Competitive base salary, reviewed against benchmarks annually
• Generous stock options – because we’re building this together
• Bi‑annual performance cycles with individual compensation reviews

Learning & Growth

• Annual personal learning budget and access to training, coaching and mentorship
• Time & space for growth – you set your development goals, we back them

Flexible Working

• Hybrid working – 2–3 days per week in our incredible London HQ
• Budget to set up your home workspace
• Regular in‑person meetups, socials and offsites

Time Off

• 33 days holiday (25 days + public holidays)
• Extra day off on your birthday (use it whenever you like!)
• Company shutdown between Christmas and New Year
• 2 volunteering days each year to give back to causes that matter

Family‑first Policies

• Industry leading paid primary and secondary caregiver leave
• 5 paid days for fertility treatments for those who need it
• Private health insurance with AXA
• Wellbeing perks via Happl (gym discounts, mental health support, and more)

Other Perks

• Cycle to work scheme
• 4% employer pension contribution when you contribute 5% (UK)
• A deeply human, radically transparent culture

Equal Opportunities Statement

We’re committed to building a diverse team and inclusive culture. That means creating a hiring process that gives everyone a fair chance regardless of background, identity or lived experience.

Need adjustments or support during the application process? Let us know. We’re here to help.

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