Job Title: Senior Digital Product Manager
Department: Tech
Reports to: Director of Product
Direct Reports: N/A
Hunter Douglas is in the midst of a significant technical transformation, modernizing our global e-commerce technology stack to give our business units the flexibility, agility, and tools they need to accelerate growth and respond faster to market opportunities. This is a pivotal moment to join us.
We’re looking for a Senior Digital Product Manager who operates beyond a standard PM role. You’ve spent 5-7 years honing your craft, you own outcomes (not just features), and you’re operating at a strategic level. This role is designed for someone who wants to lead, shape direction, and help grow a team of talented, hungry product managers around them.
You’ll own two high-impact product domains: the UX experience across our e-commerce sites and our Customer Service operations workstream, including CS tools, migrations, and platform enhancements. If you’ve been waiting for the right opportunity to step into a leadership-adjacent role with genuine scope and visibility, this is it.
Role & Responsibilities
What You’ll Own
- The UX product vision and roadmap across Hunter Douglas’ global e-commerce sites
- The Customer Service operations workstream, including CS tool ownership, platform migrations, and ongoing enhancements
- Discovery, strategy, prioritization, experimentation, delivery, and post-launch optimization within your domains
- User experience quality and consistency across our e-commerce platforms
- Balancing global platform standards with regional market nuances
- Performance outcomes: you measure success in business impact, not feature output
Leadership & Team Impact
- Lead and provide day-to-day direction to the UX and CS Operations squads, working closely with engineering and design
- Act as a mentor and sounding board for other product managers on the team
- Drive clarity in ambiguous situations, aligning teams around outcomes when the path isn’t obvious
- Represent the product perspective in stakeholder discussions across North America, EMEA, and APAC
- Help shape our product culture, raise the bar on how we work, and model what great product looks like
- Define and evolve a clear UX product vision that ladders up to commercial and business strategy
- Translate strategic objectives into actionable, sequenced initiatives
- Identify high-impact opportunities through data, customer research, and stakeholder collaboration
- Own prioritization and trade-off decisions within your domain
- Define success metrics and expected business impact before development begins
- Design structured experiments: hypothesis framing, test design, measurable criteria
- Analyze results and make evidence-based decisions on next steps
- Own continuous optimization post-launch and foster a culture of disciplined experimentation
Delivery Leadership
- Partner closely with engineering, design, analytics, and commercial teams
- Own backlog prioritization and sequencing with an outcome-first mindset
- Make informed trade-off decisions under real constraints
- Ensure solutions are scalable, commercially viable, and operationally sustainable
- Support accurate reporting of product and development effort for governance
Global Stakeholder Engagement
- Navigate stakeholders across North America, EMEA, and APAC with confidence and commercial awareness
- Balance global platform consistency with regional requirements
- Influence senior stakeholders toward outcome-focused decisions
- Drive alignment when priorities compete across regions or business units
Person Profile
Qualifications and Skills
- 5-7 years of product management experience in digital, e-commerce, SaaS, or comparable environments, with demonstrated senior-level ownership
- Track record of owning a product area with clear, measurable commercial or customer impact
- Experience defining product strategy, not just executing against predefined requirements
- Strong prioritization and trade-off decision-making skills in fast-moving environments
- Proven ability to lead initiatives end-to-end: discovery through delivery and optimization
- Ability to influence cross-functional and global stakeholders without direct authority
- Proven instincts of a senior PM: strategic thinking, mentorship, stakeholder leadership
Nice to Have
- Experience with Shopify or working through a platform migration
- Background in UX-focused product management; you understand design systems and conversion
- Experience with experimentation platforms such as VWO, Optimizely, or similar
- Familiarity with customer service platforms (Zendesk, Nice CX One, Decagon) or CRM/marketing automation tools (Bloomreach, Klaviyo)
- Experience working across complex, multi-market stakeholder landscapes
- Background in SaaS or subscription-based digital products
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