Regional Performance Manager
Location: Remote / Field Based
Department: Automotive
Contract type: Permanent
About the role
We’re looking for a Regional Performance Manager (RPM) to join our team and play a key role in supporting one of our motor manufacturer clients. Responsible for a defined group of Bodyshops, the RPM will work to manage and nurture these relationships to maximise compliance and profit opportunities for all parties with a key focus on standards adherence, increasing repairs and parts sales across the network.
The RPM will review and manage network compliance ensuring adherence to the manufacturers standards and audits are passed first time. The RPM will also analyse and interpret key performance data to ensure Bodyshops meet their targets and business objectives, making informed recommendations and decisions based on factual insight.
The RPM will manage their region’s engagement regarding work providers, promoting the benefits to maximise vehicle repair volumes. The RPM will also carry out periodic audits and vehicle inspections to verify repair accuracy, correct parts usage and compliance with work provider SLAs and programme standards.
Key responsibilities
- Support and implement the client’s strategic programme objectives within the region.
- Ensure all Programme KPIs are achieved across allocated Bodyshops and Dealers.
- Identify opportunities to improve business performance, increase repair volume, and enhance profitability; coach Bodyshops on creating and delivering effective Business Improvement Plans.
- Ensure Bodyshops report accurately from their BMS and monitor data quality and completeness.
- Interpret key performance data (e.g., K2K, average repair cost, parts usage) and support Bodyshops in estimate optimisation.
- Produce monthly regional reports and use insights to plan and deliver targeted improvement activity.
- Conduct regular Performance Review meetings with Dealers and Bodyshops.
- Carry out vehicle inspections and standards audits, reviewing results with Bodyshops to drive continuous improvement.
- Manage audit performance to ensure Audit First-Time Pass Rate (FTPR) targets are met.
- Complete visit reports and action plans within the Bodyshop portal in a timely and accurate manner.
- Proactively promote the manufacturer’s programmes, including Preferred Supplier, Accident Management, Total Loss Avoidance, and Insurance Products.
- Review customer satisfaction results and ensure all negative feedback is addressed with appropriate rectification actions.
- Support Bodyshops in maintaining ADAS calibration capability and compliance as vehicle repair technology evolves.
- Monitor Bodyshop compliance with approved paint and refinish standards, including correct product usage and environmental (VOC) regulations.
Skills and experience
- Extensive knowledge of the automotive and collision repair sectors.
- Strong automotive commercial awareness; Aftersales and Dealer experience advantageous.
- High analytical capability with the ability to interpret data, identify trends, and generate actionable insights.
- Excellent interpersonal, communication, and presentation skills, supported by strong numeracy and literacy.
- Highly self‑motivated, organised, flexible, and able to use initiative.
- Proven ability to meet agreed targets within strict deadlines.
- Strong written, verbal, and listening skills.
- Excellent IT proficiency, including advanced skills in MS Excel, Word, and PowerPoint.
- Strong understanding and practical knowledge of Bodyshop Management Systems.
- Working knowledge of paint and refinish processes, manufacturer approval standards, and ADAS calibration requirements.
- Resourceful and proactive approach to problem‑solving.
- Excellent time‑management and organisational discipline.
- Strong team player with the ability to collaborate effectively with both technical and non‑technical audiences.
- Competent negotiator with the ability to influence at all levels.
- Full UK Driving Licence.
- Recognised body and paint industry qualification (e.g., IMI or ATA accreditation) desirable.
NOTE: This job description is not intended to be all-inclusive. You may be required to perform other related duties as negotiated to meet the ongoing needs of the organisation.
Benefits
We believe in rewarding our people for the great work they do. When you join Activate Group, you can expect:
- 33 days holiday, including bank holidays
- Personal health cash plan– claim back the cost of everyday healthcare such as dental and optical check-ups
- Enhanced maternity, paternity, adoption and shared parental pay
- Life assurance at three times your basic salary
- Free breakfasts and fresh fruit
- A birthday surprise for everyone
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