Contract Type: Permanent
Salary: Grade K. SCP 44 £55,691 to SCP 47 £60,036
Hours Per Week: 36
Base Location: Guardsman Tony Downes House, Droylsden
Assessment Date: Interviews w/c 1 September 2026
Pensions Operations Manager
About GMPF
At Greater Manchester Pension Fund (GMPF), we are dedicated to securing the financial well‑being of our 379,000 members. Every year, these members place their trust in us to safeguard the pension benefits they have earned, giving them confidence and security in retirement. We pay out over £880 million in benefits each year, fulfilling our promise to deliver financial security to our members.
We have almost 200 colleagues in pensions administration who collaborate with over 700 employers, including local authorities across Greater Manchester, the National Probation Service, academy schools, and housing associations. Together, we calculate and deliver pension benefits with precision and care.
The Opportunity
We are seeking an experienced, forward‑thinking leader to join GMPF as a Pensions Operations Manager. This critical role sits at the heart of our Member Services function, providing operational leadership for all our benefit and payment teams. This is a great opportunity for anyone with experience leading teams and managing performance to join a service passionate about calculating pension benefits accurately and paying them on time.
The Role
As Pensions Operations Manager, you will lead multiple operational teams, ensuring they deliver high‑quality, compliant, and customer‑focused pension administration services. You will drive continuous improvement, strengthen operational performance, and ensure our members receive an exceptional service at every interaction.
Key Responsibilities
- Lead End-to-End Operations: Oversee the delivery of pension administration services across the full member lifecycle, ensuring all casework, benefits calculations, retirements, transfers, deaths, and payroll related activities are delivered accurately, efficiently and within regulatory requirements.
- Drive Service Excellence and Operational Performance: Develop and lead innovative improvements to optimise processes, enhance service quality, and serve the evolving needs of members and stakeholders. Embrace digital solutions that enhance both operational effectiveness and member outcomes.
- Provide Inspirational Leadership: Lead, motivate and develop managers and teams, fostering a positive, high-performing culture that promotes accountability, collaboration, engagement, and professional development.
- Champion the Member Experience: Ensure members and beneficiaries receive a consistently excellent service throughout their pension journey, balancing operational efficiency with empathy, care, and professionalism.
- Strengthen Governance and Compliance: Maintain robust controls and governance arrangements across the member services processes, ensuring compliance with LGPS regulations, Fund policies and audit requirements.
- Collaborate Across the Organisation: Work closely with colleagues across all other service areas to deliver service improvements, support organisational objectives, and embed best practice.
Why Join GMPF?
At GMPF, we value our employees and are proud to offer:
- Flexible hybrid working arrangements work from home or in our modern, open‑plan offices in Droylsden, which feature on‑site parking, excellent public transport links and proximity to the M60. Hybrid flexibility is available after you have completed your training and can demonstrate you can fully deliver the requirements of your role.
- Generous benefits package automatic enrolment into the Local Government Pension Scheme (LGPS), offering comprehensive benefits and life cover.
- Excellent leave entitlement starting at 28 days annual leave, plus bank holidays and flexible working hours (flexitime).
- Training and career development access to ongoing learning and progression opportunities.
- Employee rewards and benefits discounts on gym memberships, a cycle‑to‑work scheme, a car leasing scheme and various health and wellbeing offers.
Equal Opportunities
We are committed to developing a culture which respects individuals, supports diversity and inclusion and ensures everyone has the opportunity to thrive. We are proud to be an accredited disability confident employer. Reasonable Adjustments will be considered in accordance with the Equality Act 2010 in relation to the Job Role Criteria.
#J-18808-Ljbffr…