Operations Manager – Nights

£25.38 per hour + 10% night shift allowance (£27.92) 10pm-6am.

Shift schedule: 4 nights on / 4 nights off – 1800 to 0600.

Job Description

We have an exciting opportunity for Operations Manager to join our team in Thetford on the night shift.

Main Responsibilities

• Lead night shift operations across preparation, frying, and packing departments, ensuring consistent delivery of production targets, quality standards, and customer specifications.
• Act as a visible and approachable leader on nights, supporting all functions across the site (production, engineering, technical, hygiene, and logistics) to maintain operational continuity.
• Serve as a key escalation point for senior stakeholders, providing clear communication, rapid decision-making, and effective resolution of operational issues outside core business hours.
• Drive a culture of accountability, engagement, and teamwork, ensuring all colleagues understand customer expectations, site priorities, and performance targets.
• Accurately track and manage labour hours across shift, ensuring full compliance with Ethical Trading Initiative standards, working time regulations, and site policies, proactively identifying and addressing any potential breaches.
• Monitor production performance in real-time, working cross-functionally to remove bottlenecks, minimise downtime, and improve overall equipment effectiveness (OEE).
• Ensure full compliance with food safety, quality, and legal standards (e.g. HACCP, BRC, H&S), proactively addressing risks and stopping unsafe practices where necessary.
• Lead continuous improvement initiatives, driving gains in yield, efficiency, and right‑first‑time production through data‑led decision‑making.
• Build strong working relationships across departments, enabling seamless communication between day and night operations and supporting site‑wide objectives.
• Coach and develop supervisors and team leaders, strengthening capability, succession planning, and overall team performance.
• Support site KPIs including cost control, waste reduction, labour efficiency, and service levels, contributing to overall business profitability.
• Manage incident response on shift, including technical, engineering, or staffing challenges, ensuring minimal disruption to production schedules.
• Champion a positive safety culture, leading and chairing the monthly Health and Safety Meeting, while also embedding best practice and ensuring all team members operate in a safe and compliant manner.

Ideal Candidate

• Experience within the food industry, preferably chilled or high‑risk products at a Management level.
• Strong people management, leadership, and coaching skills, able to motivate, engage, and develop a team.
• Experience in delivering production plans within a fast‑moving environment.
• Effective communicator across all levels with a flexible attitude and approach.

Package Description

• Company Bus Service from Norwich, Attleborough, Wymondham and Thetford Centre.
• Exclusive 2 Sisters employee discount – offering savings of up to 60% with brands including Asda, Morrisons, Marks & Spencer and Tesco.
• 50% off your total bill in all of our group restaurant brands.
• Cycle to Work Scheme.
• Free onsite parking.
• Hot food available on site plus free hot drinks.
• Employee of the Month awards.
• Fantastic development opportunities available for promotion and career development.
• In‑house training.

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