Job Title: Transformation Manager – Home Claims
Location: Leicester, London or Bexhill (Hybrid)
Role Overview
As our Transformation Manager working across Home Claims, you’ll be a strategic change leader, driving end‑to‑end transformation that delivers real impact faster, smarter, and sustainably. Combining commercial acumen, digital and technical fluency, journey design and agile delivery, you’ll lead cross‑functional teams, turning strategy into action and embedding lasting change across Hastings Direct.
Job Details – you’ll need to have demonstrable experience in:
- Leading cross‑functional delivery teams to deliver complex transformation initiatives end to end from concept, technical delivery and operational adoption
- Leading on journey design (systems, tools, processes in service of the business strategic objectives and safeguarding customer and regulatory outcomes)
- Driving delivery discipline through effective planning, governance, issue resolution and progress tracking, keeping outcomes, timelines and quality on track
- Championing a test‑and‑learn culture, taking proportionate risks and refining solutions based on insight, performance and customer feedback
- Leveraging digital and technology tools and platforms (e.g. workflow automation, data analytics, core systems, digital journeys) to enable scalable and efficient transformation
- Defining and shaping business requirements and success measures in partnership with Operational, Commercial and Supplier teams
- Proven experience in delivering operational transformation, process improvements or change initiatives within insurance (financial services or similarly regulated environments also considered, with home claims experience being highly advantageous!)
- Proven experience in scoping and delivering large technology‑enabled/digital and commercial programmes of work end to end, influencing senior stakeholders
- Background in portfolio shaping including prioritisation, sequencing and linking strategic big bets to actionable delivery plans
- Demonstrable experience in building and presenting business cases independently with clear benefits and ROI modelling
- Experience in leading and delivering multiple types of transformation plans aligned to strategic priorities
Benefits
Flexible Working
We champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail.
Competitive Bonus Scheme
All colleagues are eligible for our annual 4Cs performance bonus.
Physical Wellbeing
As a Band 4 colleague, Hastings pays for private medical insurance (PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen.
Financial Wellbeing
We provide 4x your salary with life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%. We also offer discounts, cashback, free independent mortgage advice and free access to financial wellbeing support.
Mental Wellbeing Programme
We provide the Thrive mental health app, a colleague assistance programme available 24/7, in‑house mental health first aiders, support groups and a dedicated team to ensure we are covering your needs.
Additional Perks
27 days annual leave + bank holidays, with the option to buy or sell one of your weeks; access to healthcare cash‑back plans, dental plans, discounted health assessments, Cycle‑to‑work and tech schemes; discounted and free onsite facilities; social events throughout the year.
Equal Opportunities
Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.
Inclusion and Accessibility
At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.
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