Head of User Support & AI-Driven Service Excellence

ACCURX is seeking a User Support Service Manager (Maternity Cover) to elevate our support experience across the NHS-focused platform. You will lead a team of Support Specialists and Seniors, own onboarding, and build a scalable QA framework while incorporating Intercom and AI-driven workflows.

The role blends people leadership with operational excellence, requires proactive problem solving, and offers a hybrid working pattern with an office-first culture in Shoreditch.

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