Job Title
Level 4 Apprentice – Digital (Business Analyst)
Salary
A3 £24,796
Hours
37 hours per week
Contract
2‑year Fixed Term
Location
Merrion House, 110 Merrion Centre, Leeds, LS2 8BB
Role Overview
We are seeking a dynamic, innovative and highly motivated candidate to join our Level 4 Digital Apprenticeship Programme at Leeds City Council. This apprenticeship will assist with the implementation, maintenance and improvement of digital systems and services, providing practical experience across IT support, development and business analysis functions.
About You
Hold a minimum of 5 GCSEs at grades 9‑4 (A*-C) and a Level 3 qualification (A Levels or equivalent) is preferred but not essential.
You Will Bring To This Role
- Excellent problem‑solving skills.
- Ability to work independently and as part of a team.
- Effective people and communication skills.
- Knowledge of IT and data systems with a willingness to learn and adapt to new technologies and processes.
- A positive attitude and commitment to providing excellent customer service.
About The Role
As part of the Business Transformation Team within the Integrated Digital Services team, you will support staff IT needs and deliver online services for residents. You will work on projects that span development, mentorship, training and project work experience, impacting local government operations and public services.
Hybrid Working
Hybrid working is available; successful candidates will be expected to spend at least three days per week in the Leeds office during the first six months, after which patterns will be agreed locally.
What We Offer You
- A competitive salary and annual leave entitlement plus statutory holidays.
- Membership of the West Yorkshire Pension Fund with generous employer contributions.
- Flexible and hybrid working arrangements subject to service requirements.
- A clear career pathway and continuing professional development opportunities.
- A range of staff benefits to support wellbeing and personal savings.
Responsibilities
- Assist in the development and maintenance of digital platforms and systems.
- Provide technical support to colleagues and users of digital services.
- Help maintain network security, ensuring data protection and compliance with council policies.
- Participate in digital projects, contributing to planning, testing and implementation phases.
- Maintain accurate records of IT assets, user requests and incidents.
- Comply with data protection and privacy regulations.
- Collaborate with other teams and services to support digital initiatives.
- Support the development and delivery of reporting dashboards for council service areas and staff.
- Keep up to date with the latest digital trends and technologies to improve services.
- Develop the knowledge required to effectively meet set targets and objectives.
Qualifications
- Minimum of 5 GCSEs at grades 9-4 (A*-C), English and Maths desirable.
Essential Requirements
- Able to communicate appropriately and effectively with a wide range of people including internal and external partners using variety of formats.
- Able to work effectively as part of a team and demonstrate organisational and time‑management skills, prioritising own and team’s work to meet conflicting deadlines.
- Able to use initiative to develop solutions to day‑to‑day issues and problems.
- Able to develop constructive working relationships and work in partnership with others.
- Able to provide customer‑focused services.
- Able to accurately enter and retrieve data and information from digital and manual systems with attention to detail when creating documentation.
- Able and willing to learn and adapt to new technologies and processes.
- Aware of information security and a basic understanding of cyber threats.
- Basic knowledge of IT systems, networks and software applications.
- Familiarity with basic coding or scripting languages such as Java, C# or Python.
- Basic understanding of software testing processes.
Essential Behavioural & Other Characteristics
- Strong interest in data and how to interpret data sets.
- Interest in streamlining software delivery processes and working with cloud platforms.
- Understand and embrace Leeds City Council values and behaviours and codes of conduct.
- Committed to continuous improvement and to delivering the council’s aims of health, wellbeing, inclusive growth, strong communities and a sustainable city.
- Able to understand and observe council policies and procedures.
- Perform all duties with regard to health, safety and wellbeing responsibilities.
- Willingness to actively participate in appraisal, training and development activities to keep knowledge and skills up to date.
- Flexible and adaptable to change to assist other services as required.
- Respectively support equality, diversity and difference, working in an anti‑discriminatory manner and upholding the council’s equality and diversity policies.
- Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation or any form of abuse, reporting concerns to the appropriate person.
- Comply with the council’s flexibility protocol and work within its parameters.
Desirable Requirements
- Knowledge of Microsoft 365.
- Knowledge of Microsoft technologies.
EEO Statement
We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from women, carers, veterans, LGBT+, ethnically diverse, disabled and care‑experienced people.
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