Project Administrator
This part‑time (0.6 FTE) fixed‑term contract is funded by Wellcome Trust until 01 Feb 2028. It offers hybrid working – some time on campus and some from home – and is open to candidates interested in part‑time hours or job‑sharing arrangements.
Salary: £30,628 per annum pro‑rata on Grade D, subject to knowledge, skills and experience.
Responsibilities
- Provide frontline administrative support to participants and academics for the Calming Minds Project.
- Respond to, manage and follow up on a diverse range of queries from internal and external stakeholders in a compassionate and professional manner.
- Assist potential participants with troubleshooting enrolment issues across multiple enquiry channels, including live chat and phone lines.
- Ensure project delivery to deadlines by maintaining high‑quality administrative support and timely communication.
Qualifications
- Proactive individual with strong customer‑service instincts and a demonstrated ability to provide a positive, supportive customer experience.
- Experience handling enquiries across a variety of channels and dealing with a wide range of stakeholders.
- Effective communicator with excellent organisational and planning skills.
- Attention to detail and ability to provide clear and accurate information.
- Willingness to undergo training for software systems and develop knowledge of the programme and university.
A DBS check is required. We are committed to safeguarding and welfare of children, young people and vulnerable adults.
Please read the Job Description and Person Specification for full details of this role.
Contact: Martin Howard – M.Howard3@exeter.ac.uk
We encourage applications from all groups underrepresented in our community, including racially minoritised individuals and those with disabilities. Our inclusive, merit‑based recruitment process embraces diverse experiences to ensure colleagues feel supported equitably.
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