Customer Experience Advisor | S1 | Retail Banking | Exeter Branch

Santander is looking for a Customer Experience Advisor based out of Exeter Branch, working 35 hours per week on a rota d basis Monday to Saturday, between 8am & 6pm.

Responsibilities

• Act as the first point of contact for customers in branch or over the phone.
• Assist with day-to-day transactions, queries and servicing.
• Answer customer calls into our contact centre.
• Build relationships and find solutions.
• Develop knowledge of services and products to help our customers.
• Identify new ways to improve the customer experience.

Qualifications

• Proven ability to deliver outstanding customer service, face-to-face or via telephony (Required).
• Ability to communicate effectively with customers to truly understand their needs (Required).
• Real desire to go above-and-beyond for customers (Preferred).
• Effective team working skills with a flexible, can-do approach to work (Preferred).
• Openness to a broad range of activities even if outside of standard expectations (Preferred).
• Ability to grow, adapt and change accommodating business needs and priorities (Preferred).
• Right to work in the UK (Required).

Salary & Benefits

Salary Range: £25,000.00 – £31,579.00 per annum (depending on experience).

Annual salary is based on a standard 35-hour working week.

£500 annual cash allowance to spend on benefits.

• 25 days’ holiday plus bank holidays, increasing to 26 days after 5 years of service, with the option to purchase up to 5 contractual days per year.
• Voluntary healthcare benefits at discounted rates – medical insurance, dental insurance and health assessments.
• Pension – 8% of salary contributed automatically. Up to 12.5% if the employee contributes, with a cash option.
• Protection – company-funded death-in-service benefit, income protection insurance, optional life assurance and critical illness cover.
• Share plans and employee product discounts.
• Well‑being support – access to apps, gym and fitness discounts, online classes, flexible healthcare and mental health support.
• Enhanced family leave, childcare options and tailored wellbeing support.
• Volunteering opportunities and global growth opportunities within the network.

All candidates must have the right to work in the UK to commence employment with Santander.

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