Freight Forwarder (Customs Clearance)

Location: Felixstowe, SuffolkSalary: Competitive (DOE)Job Type: Full-Time Permanent

Overview

Join a well-established and highly regarded company within the shipping and logistics sector. Based in Felixstowe, this organisation is renowned for delivering exceptional service and running efficient operations. You’ll be part of a supportive, fast-paced environment with genuine opportunities to grow and develop your career.

Responsibilities

As a Freight Forwarder specialising in Customs Clearance, your key responsibilities will include:

• Managing end-to-end import/export freight forwarding across sea, air, and road transport.
• Handling customs declarations and ensuring compliance with tariff codes, valuation, and origin requirements.
• Coordinating EU movements, including FTL/LTL, groupage, and intermodal shipments, while liaising with lines, hauliers, agents, and suppliers.
• Preparing and processing all shipping documentation, such as Bills of Lading, customs entries, and related paperwork.
• Tracking shipments, resolving delays, and providing clear updates to customers as the main point of contact.
• Maintaining accurate, audit‑ready job files and fostering strong relationships with customers and suppliers.
• Quoting and negotiating rates, supporting process improvements, and assisting the wider team as needed.

Qualifications

To excel in this role, you should have:

• Proven experience in freight forwarding (import/export; multimodal experience preferred).
• Strong knowledge of customs clearance processes and shipping documentation.
• Excellent communication and organisational skills.
• The ability to prioritise and manage multiple shipments in a fast‑paced environment.
• A customer‑focused, proactive, and solutions‑driven mindset.
• Confidence in using IT systems (experience with forwarding/customs systems is an advantage).

Day‑to‑Day

Your typical day will involve:

• Coordinating shipments across various transport modes.
• Ensuring customs compliance and preparing accurate documentation.
• Communicating with customers, suppliers, and internal teams to ensure smooth operations.
• Monitoring shipment progress and resolving any issues that arise.
• Contributing to team success by sharing insights and supporting process improvements.
• Be part of a stable and supportive team in a thriving industry.
• Opportunities for career progression and professional development.
• Competitive salary and benefits package.

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